Salon Manager - Operations

Salon Manager – Roles \& Responsibilities

Job Title

Salon Manager

Department

Salon Operations

Reports To

salon owner

Key Roles \& Responsibilities

Salon Operations

• Manage the day-to-day operations of the salon smoothly and efficiently.
• Ensure all salon SOPs, policies, and brand standards are followed.
• Maintain proper opening and closing procedures.
• Ensure the salon floor is always organized, clean, and client-ready.

Sales \& Target Achievement

• Take responsibility for achieving monthly, weekly, and daily sales targets.
• Prepare action plans to improve sales and monitor daily performance.
• Track service sales, retail sales, appointments, walk-ins, and conversions.
• Identify low-sales periods and implement suitable activities to generate business.

Team Management

• Manage and motivate SSPs and other salon staff.
• Allocate daily responsibilities and targets to team members.
• Conduct regular team meetings and performance discussions.
• Monitor staff attendance, grooming, discipline, productivity, and customer handling.
• Identify training requirements and coordinate with the concerned team.

Customer Relationship Management

• Ensure excellent customer service and professional client handling.
• Monitor customer feedback and resolve complaints promptly.
• Encourage repeat visits and maintain regular-client relationships.
• Ensure proper follow-up with existing and inactive customers.
• Promote Customer First/loyalty initiatives and ensure proper utilization.

Appointments \& Client Follow-ups

• Monitor daily appointments and ensure effective appointment conversion.
• Ensure staff make regular calls to existing and potential customers.
• Follow up with customers after services where required.
• Maintain customer databases and use them for business development.

Marketing \& Local Business Development

• Ensure regular Instagram posts/reels and other approved digital activities.
• Coordinate approved influencer collaborations and promotional activities.
• Conduct local marketing activities such as coupon distribution and customer outreach when required.
• Support Google review generation and maintain the salon’s online presence.

Hygiene \& SOP Compliance

• Ensure salon hygiene and cleanliness are maintained throughout the day.
• Conduct regular checks of treatment rooms, trolleys, equipment, towels, products, and workstations.
• Ensure staff follow proper grooming and service procedures.
• Ensure only approved products and materials are used.
• Maintain proper ambience, salon decoration, and client-ready presentation.

Inventory \& Product Management

• Monitor product and consumable stock levels.
• Ensure proper storage and usage of products.
• Prevent product wastage and unauthorized product usage.
• Coordinate stock requirements and maintain proper inventory records.

Billing \& Cash Management

• Ensure all services and products are billed correctly through the approved billing system.
• Monitor daily sales and billing reports.
• Ensure cash/card/digital payments are properly recorded and reconciled.
• Report billing discrepancies or system issues immediately.

Reporting \& Documentation

• Submit daily sales and operational reports on time.
• Maintain records of appointments, sales, reviews, Instagram posts, Customer First cards, and other KPIs.
• Share daily/EOD updates with the Cluster Executive.
• Provide accurate information during audits and review meetings.

Performance Monitoring

• Review individual staff performance against daily, weekly, and monthly targets.
• Identify gaps in sales and productivity and take corrective action.
• Conduct regular performance discussions with staff.
• Work closely with the Cluster Executive to implement improvement plans.

Compliance \& Communication

• Follow all company policies, brand guidelines, and management instructions.
• Communicate company updates and instructions clearly to the salon team.
• Escalate operational, staff, customer, or partner-related issues promptly.
• Maintain professional communication with customers, staff, partners, and management.

Key Performance Indicators (KPIs)

• Monthly/weekly/daily sales achievement
• Appointments and conversion
• Customer retention and repeat visits
• Google reviews
• Instagram posts/reels and UGC
• Customer First/loyalty card performance
• Staff productivity
• Customer satisfaction and complaint resolution
• Hygiene and SOP compliance
• Inventory control and product usage
• Timely and accurate daily reporting

Job Types

Full-time, Permanent

Pay

₹12,000.00 - ₹20,000.00 per month

Benefits

• Leave encashment

Experience

• total work: 1 year (Preferred)
• Operations: 1 year (Preferred)

Work Location

In person