Sr Administrator (Support & Operations)

Sr Administrator (Support & Operations)

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Technical Skills

Strong knowledge of

TCP/IP, DNS, DHCP, NAT

Switching & Routing fundamentals (CCNA-level minimum)

Wireless

Hands-on scripting

Python (preferred) or any coding background

Experience in automation-driven network operations

Troubleshooting Network performance issues, connectivity, quality issues

Familiarity with

Network automation frameworks/tools (good to have)

Soft Skills

Strong analytical and troubleshooting mindset

Strong communication and documentation skills

Ability to handle high-pressure incident scenarios

Structured and process-compliant approach (critical for L2 role)

Experience & Qualification

4–8 years of relevant experience in Network Operations (L2 support)

Bachelor’s degree in engineering (or equivalent)

Certifications

CCNA mandatory

CCNP / Automation certifications (preferred)

Key Responsibilities

• To adhere to quality standards, regulatory requirements and company policies.

• To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.

• To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.

• To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.

• To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.