Customer Support Executive (API & Postman)

Job description

Application Support Executive

Location

Sector-62, Noida | Work Mode: 5 Days WFO

Experience

1–3 Years (or more) | Employment Type: Full-Time

Shift

Rotational

About TechRyde

TechRyde Private Limited is a technology solutions provider delivering digital transformation across the hospitality and F&B sectors through software products and API integrations.

Role Overview

This role focuses on troubleshooting and resolving customer issues related to APIs, integrations, and software products. It is not intended for developers, QA/Test Engineers, Desktop/IT Support, Network, Hardware, or Infrastructure Support profiles without relevant API/Product Support experience.

We are looking for an Application Support Executive with hands-on experience in API troubleshooting, Postman/Swagger, application/product support, and customer-facing technical support, customer support.

Key Responsibilities

Provide technical support to clients through email, chat, calls, and ticketing systems.

Troubleshoot REST APIs and integrations using Postman, Swagger, or similar tools.

Analyze API requests/responses, HTTP status codes, headers, payloads, and authentication issues.

Investigate, reproduce, and resolve application/product issues.

Assist customers with API integration, configuration, authentication, and product functionality.

Coordinate with Engineering, Product, and QA teams for escalations.

Document issues, resolutions, troubleshooting steps, and FAQs.

Manage support tickets and ensure timely resolution and customer satisfaction.

Required Skills

1–3+ years of experience in API, Product, Application, Technical, or Integration Support.

Strong understanding of REST APIs and API integrations.

Hands-on experience with Postman, Swagger, or similar tools.

Knowledge of HTTP methods, status codes, headers, parameters, authentication, and JSON/XML.

Experience troubleshooting software applications, SaaS products, or API integrations.

Strong problem-solving and root-cause analysis skills.

Excellent written and verbal communication skills.

Ability to work with customers and explain technical issues clearly.

Preferred Knowledge of OAuth, API Keys, Bearer Token, Basic Authentication.

Basic understanding of application logs and SQL/databases.

Experience with SaaS/cloud products, third-party integrations, or ticketing tools such as Jira, Zendesk, Freshdesk, or Zoho Desk.

Why Join TechRyde?

Work with modern software products, APIs, and integrations.

Exposure to global clients and technical problem-solving.

Collaborative environment with Engineering, Product, and QA teams.

Opportunities for technical and professional growth.

How to Apply

Send your updated resume to hr@techryde.com with the subject

“Application – Application Support Executive

Pay

₹300,000.00 - ₹500,000.00 per year

Benefits

Provident Fund

Application Question(s)

Do you have experience in the Hospitality industry? (preferred)

Are you a Developer? If yes, Do not apply for this role.

Do you have experience in API & Postman?

What is your Notice Period?

What is your current/last drawn CTC?

Education

Bachelor's (Required)

Experience

Customer support

1 year (Preferred)

Language

English (Required)

Location

Noida, Uttar Pradesh (Noida) (Required)

Work Location

In person