Customer Support Representative

Customer Support Executive – (Junior)

Brand

VibeCrafts

Location

Sector 8, Noida

Experience

1–3 Years

Salary

Up to ₹24,000 In-Hand per month

Working Days

6 Days a Week

Shift Timing

10:00 AM – 7:00 PM

Joining

Immediate Joiners Preferred

Interview

Face-to-Face

About VibeCrafts

VibeCrafts is an e-commerce brand specializing in home décor, furniture, paintings, mirrors, lighting, wall décor and lifestyle products. We are looking for a customer-focused Junior Customer Support Executive to handle customer queries and provide support through calls, chats and emails.

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Respond to customer queries through calls, live chats and emails.

Assist customers with order status, delivery delays, cancellations, returns, refunds and replacement requests.

Resolve customer complaints and ensure timely follow-ups.

Coordinate with warehouse, dispatch and logistics teams to resolve order-related issues.

Provide accurate product and order-related information to customers.

Maintain records of customer interactions, complaints and resolutions.

Escalate unresolved issues to the concerned team when required.

Ensure a positive customer experience and maintain service quality.

Follow company processes and meet customer support targets.

Required Skills & Qualifications

1–3 years of relevant customer support experience.

Experience in e-commerce customer support is preferred.

Hands-on experience handling calls, chats and emails is required.

Fluent English communication is mandatory, both spoken and written.

Good communication skills in Hindi are also required.

Basic understanding of order processing, delivery issues, returns, refunds and cancellations.

Good computer skills and familiarity with CRM or ticketing tools is preferred.

Strong problem-solving skills, patience and a customer-friendly attitude.

Ability to coordinate with internal teams and manage customer concerns professionally.

Working Details

Salary

Up to ₹24,000 In-Hand per month.

Experience

1–3 Years.

Working Days

6 days a week.

Shift

10:00 AM – 7:00 PM.

Work Location

Sector 8, Noida.

Interview Process

Face-to-Face.

Important – Please Read Before Applying

Candidates with 1–3 years of relevant experience are preferred.

Freshers are not preferred for this position.

Fluent English communication is mandatory.

Experience handling calls, chats and emails is required.

Candidates must be comfortable with the salary offered, 6-day working schedule and shift timing.

Candidates available to join immediately are preferred.

Interested candidates who meet the above requirements are encouraged to apply.

Pay

Up to ₹24,000.00 per month

Benefits

Provident Fund

Application Question(s)

HOW MUCH EXP IN CUSTOMER SUPPORT?

WHATS YOUR LAST INHAND? AND EXPECTATIONS?

HAVE U HANDLED CALLS,CHATS,MAILS?

ARE U WILLING TO COME FOR F2F ROUND? AND COMFORTABLE WITH NOIDA SEC 8 WORK LOCATION?

HOW MUCH WOULD YOU RATE YOUR ENGLISH COMMUNICATION (1-10)?

WHATS YOUR AGE? ARE U MARRIED, WITH CHILDREN?

WHEN CAN U COME FOR WALK IN INTERVIEW IN NOIDA SEC 8?

Work Location

In person