Service Coordinator

Job Title

Service Coordinator – Marine Industry

Location

Kochi

Job Summary

We are seeking a detail-oriented and proactive Service Coordinator to support our marine service operations. The ideal candidate will coordinate service activities, ensure timely execution of jobs, and act as a key link between customers, service engineers, and internal departments.

Key Responsibilities

Coordinate day-to-day service operations and support the service and sales teams

Plan and schedule service jobs, including mobilization of engineers and resources

Prepare and follow up on service quotations, work orders, and documentation

• Coordinate after-service support, including warranty claims and spare parts requirements

Act as the primary point of contact for customers regarding service inquiries, job status, and technical support coordination

Liaise with procurement, logistics, and technical teams to ensure timely availability of spare parts and service materials

Track service job progress, completion status, and invoicing

Maintain accurate records of service activities, customer interactions, and reports in the system

Ensure timely communication with clients to maintain high customer satisfaction

Interested candidates are requested to send their updated CV to namitha@mastersystems.com or WhatsApp it to +91 62820 44743.

Requirements

Bachelor’s degree in Engineering (EEE/ECE/Mechanical), Maritime Studies, or Business Administration

0–4 years of experience in service coordination, preferably in marine, shipping, or offshore industry

Pay

₹25,000.00 - ₹30,000.00 per month

Work Location

In person