CRM Executive

CRM Executive – Furnishing Wholesale & Retail

Job Responsibilities

• Maintain and update new customer data in the CRM.
• Manage customer enquiries from calls, WhatsApp, social media, website and showroom.
• Regularly follow up with new and existing customers.
• Maintain records of leads, quotations, orders and sales.
• Follow up on pending quotations and potential customers.
• Track and follow up on pending payments and outstanding amounts.
• Coordinate with the sales and accounts teams regarding customer payments.
• Maintain customer purchase history and enquiry details.
• Collect customer feedback after sales and delivery.
• Record and coordinate customer complaints and service requests.
• Maintain records of wholesale, dealer and retail customers.
• Follow up with old customers for repeat business.
• Coordinate with the marketing team and maintain records of their activities.
• Collect daily/weekly reports from marketing staff.
• Track leads generated through social media, Meta Ads, website and other marketing activities.
• Maintain reports on enquiries, follow-ups, conversions, payments and customer feedback.
• Prepare daily and weekly CRM reports for management.
• Coordinate between customers, sales, accounts, marketing and other departments.
• Ensure all customer information and CRM records are accurate and updated.
• Handle other customer relationship and CRM-related activities as required.

Requirements

• Good communication and follow-up skills.
• Good knowledge of Excel/Google Sheets.
• Good communication through phone and WhatsApp.
• Good organizational and reporting skills.
• Experience in furniture, furnishing, interior, retail or wholesale business will be an advantage.
• Previous experience in CRM, customer service or sales coordination is preferred.

Pay

₹13,000.00 - ₹18,000.00 per month

Benefits

Paid time off

Provident Fund

Work Location

In person