Barista/All Rounder

JOB DESCRIPTION – BARISTA

Position

Barista

Department

Food & Beverage / Café Operations

Reports To

Shift Manager / Restaurant Manager

Location

Churchgate

Employment Type

Full-Time

JOB PURPOSE

To prepare and serve high-quality coffee, beverages and other café products while maintaining the Company's standards of beverage quality, presentation, hygiene, guest service and operational efficiency.

The Barista is responsible for delivering a consistent and welcoming guest experience while ensuring adherence to recipes, beverage standards, food safety and company SOPs.

• KEY RESPONSIBILITIESA. Beverage Preparation

Prepare espresso-based beverages including Espresso, Americano, Cappuccino, Latte, Mocha and other beverages as per approved recipes and standards.

Prepare hot and cold beverages, smoothies, teas and other menu beverages as assigned.

Follow standard recipes, portion sizes, temperatures and presentation guidelines.

Ensure consistency in taste, quality and presentation of every beverage.

Operate and maintain espresso machines, grinders, blenders and other beverage equipment correctly.

Perform proper coffee grinding, dosing, tamping and extraction.

Maintain appropriate milk steaming and texturing standards.

Ensure beverages are prepared within the Company's prescribed service time.

B. Coffee Knowledge & Quality

Maintain knowledge of the Company's coffee, brewing methods and beverage menu.

Understand basic coffee terminology, extraction, grind size, brewing ratios and milk texturing.

Conduct quality checks of coffee and beverages.

Report any inconsistency in coffee beans, milk, ingredients or beverage quality to the Shift Manager.

Follow approved recipes and do not make unauthorized changes to beverages.

C. Guest Service

Welcome and interact with guests in a warm, professional and courteous manner.

Understand guest preferences and provide appropriate beverage recommendations.

Explain beverages, ingredients and preparation methods when required.

Practice suggestive selling and recommend suitable beverages, add-ons and retail products.

Handle guest requests and complaints professionally and escalate issues to the Manager when required.

Maintain a positive and professional attitude during busy service periods.

D. Upselling & Sales

Actively participate in beverage and retail sales initiatives.

Recommend premium beverages, add-ons and complementary food items.

Promote new launches, seasonal beverages and special offers.

Achieve individual and outlet-level sales targets as communicated by Management.

Support the team in improving average bill value through effective suggestive selling.

E. Hygiene & Food Safety

Follow all Company food safety, hygiene and sanitation SOPs.

Maintain clean hands, uniform, workstation and equipment at all times.

Follow proper personal grooming and hygiene standards.

Ensure ingredients are stored correctly and within their approved shelf life.

Check expiry dates and report expired, damaged or questionable products immediately.

Prevent cross-contamination during beverage preparation.

Follow proper cleaning and sanitization procedures for all equipment and work surfaces.

Comply with applicable food safety and statutory requirements.

F. Mise en Place & Inventory

Complete daily bar mise en place before the start of service.

Ensure adequate stock of coffee beans, milk/plant-based milk, syrups, powders, garnishes, cups, lids and other beverage supplies.

Check opening and closing stock as required.

Inform the Shift Manager about shortages, wastage or damaged stock.

Follow proper FIFO/FEFO practices wherever applicable.

Minimize wastage and maintain responsible portion control.

G. Equipment & Maintenance

Operate all coffee and beverage equipment according to Company SOPs.

Clean the espresso machine, grinder, blender and other equipment at the required frequency.

Perform daily cleaning and basic maintenance.

Immediately report equipment malfunction or damage to the Manager.

Never attempt unauthorized repairs or modifications to equipment.

H. Cleaning & Closing Duties

Maintain a clean and organized bar throughout the shift.

Clean workstations continuously during service.

Complete end-of-shift cleaning and closing procedures.

Ensure equipment is switched off safely where applicable.

Store ingredients and products correctly after service.

Ensure the bar is fully prepared for the next shift.

GROOMING & PROFESSIONAL STANDARDS

The Barista must

Report to duty in complete and prescribed uniform.

Maintain clean and polished footwear.

Wear the prescribed name badge.

Maintain clean and well-groomed hair.

Maintain clean and trimmed nails.

Maintain appropriate personal hygiene at all times.

Avoid strong perfumes/fragrances that may affect the guest experience.

Not report to work under the influence of alcohol or any prohibited substance.

Follow the Company's grooming and uniform SOP at all times.

TRAINING & DEVELOPMENT

The Barista will be required to participate in

New employee induction and orientation.

Coffee and beverage training.

Menu and product knowledge training.

Food safety and hygiene training.

Guest service training.

Suggestive selling and upselling training.

Equipment handling and maintenance training.

Refresher training and assessments conducted by the Training & Development team.

Performance may be assessed through practical demonstrations, product knowledge tests, service observations and operational audits.

PERFORMANCE INDICATORS / KPIs

Performance may be evaluated on

Beverage quality and consistency.

Coffee preparation standards.

Beverage presentation.

Service speed and accuracy.

Guest feedback and service quality.

Beverage and retail sales performance.

Suggestive selling and upselling.

Food safety and hygiene compliance.

Grooming and uniform compliance.

Attendance and punctuality.

Equipment handling and maintenance.

Wastage control.

Teamwork and communication.

Compliance with Company SOPs.

AUTHORITY & ACCOUNTABILITY

The Barista is accountable for th