Sales & Operation Executive

Job DescriptionBusiness Coordination ExecutiveDepartment

Position Summary

The Business Coordination Executive shall be responsible for ensuring seamless coordination between Sales, Purchase, Logistics, Stores, Quality, Production, and Dispatch functions to achieve timely and accurate order fulfilment.

The role serves as the central coordination point for monitoring customer requirements, supplier commitments, ERP data accuracy, shipment progress, and overall order execution. The incumbent will proactively identify bottlenecks, follow up with concerned departments, maintain operational reports, and ensure that customer commitments are fulfilled within agreed timelines.

Key Responsibilities1. ERP & Data Monitoring

Ensure daily alignment between Customer DSR and ERP/Software DSR.

Identify discrepancies in orders, quantities, delivery dates, or status and coordinate immediate correction with the concerned departments.

Maintain accuracy and completeness of operational data within the ERP system.

Verify that customer orders, supplier orders, and shipment updates are correctly reflected in the software.

Purchase Order Coordination

Verify that supplier Purchase Orders are released within the required timelines based on customer need dates.

Ensure supplier PO details are accurately mapped against corresponding customer Purchase Orders.

Validate correctness of

Customer PO references

Supplier PO references

Part Numbers

Quantities

Required Delivery Dates

Pricing (where applicable)

Follow up with the Purchase Team for pending PO releases and critical procurements.

Order Tracking & Expediting

Monitor customer required delivery dates against supplier Estimated Shipping Dates (ESD).

Review supplier commitments and expected transit timelines up to Mumbai.

Track critical customer orders from order receipt until final dispatch.

Expedite pending procurements and shipments wherever required.

Escalate delays, risks, or potential delivery failures to management on a timely basis.

Cross Functional Coordination

Act as the coordination point between

Sales

Purchase

Logistics

Stores

Quality

Production

Dispatch

Ensure smooth communication among departments to eliminate execution gaps and maintain customer commitments.

Sales Support

Coordinate daily with the Sales Team to understand urgent customer requirements.

Communicate priority requirements to the Purchase and Logistics Teams.

Monitor progress of priority orders until successful closure.

Provide regular updates to the Sales Team regarding order status.

Shipment & Documentation Review

Conduct pre-shipment verification to ensure completeness of

Supplier Invoice

Packing List

Certificate of Conformance (CoC)

Test Certificates (where applicable)

Airway Bill/Bill of Lading

Shipping Documents

Import Documentation

Any customer-specific compliance documents

Coordinate with Logistics and Quality Teams for timely document availability.

Shipment Monitoring

Track shipment movement from supplier dispatch until arrival.

Share advance shipment arrival information with the Sales Team.

Coordinate with Stores and Dispatch teams for delivery planning.

Ensure readiness for customer dispatch immediately upon receipt and clearance.

Reporting & MIS

Prepare and maintain operational reports including

Customer Open Order Report

Supplier Pending Order Report

Daily Order Status Report

Critical Order Tracker

Delivery Commitment Report

Shipment Tracking Report

Supplier Follow-up Tracker

Customer-wise Pending Order Value

Overall Open Order Book Status

Weekly Coordination Dashboard

Department Follow-up Report

Generate reports from ERP/software while ensuring accuracy and timely circulation.

Process Monitoring

Monitor execution timelines across departments.

Identify operational bottlenecks affecting customer deliveries.

Recommend corrective actions to improve order fulfilment performance.

Support implementation of process improvements for enhanced operational efficiency.

Key Performance Indicators (KPIs)

Customer DSR vs ERP Accuracy (%)

On-time Supplier PO Release

Order Tracking Accuracy

On-time Delivery Performance

Number of Critical Orders Successfully Expedited

ERP Data Accuracy

Pre-shipment Documentation Accuracy

Open Order Report Accuracy

Timeliness of Weekly MIS Reports

Cross-functional Coordination Effectiveness

Number of Delivery Delays Escalated Before Due Date

Customer Commitment Adherence

Required Qualifications

Bachelor's Degree (freshers are encouraged to apply)

MBA preferred.

Job Type

Full-time

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Food provided

Provident Fund

Application Question(s)

The job location is Taloja, Navi Mumbai. Will you be comfortable travelling to the said location?

The salary for the given role is 20,000-25,000. Apply only if comfortable with the given salary

We are looking for immediate joiners. Can you join us on immediate basis?

Experience

sales operation

1 year (Required)

Work Location

In person