Service Delivery
Blue Star India · Mumbai
PayPay not listed
WhereMumbaiMaharashtra
TypeFull time
Posted1 Oct4 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list27 named
Quality indicator monitoringStaff performance monitoringCustomer complaint handlingAfter-sales serviceCustomer complaint follow-up verificationOperations coordinationDefect analysisEscalation managementCorrective and preventive actionsSafety policy enforcementHandling dissatisfied clientsCompliance monitoringAchieving service-level targetsContinuous improvementClient servicesIssue trackingCost reductionQuality improvementB.TechQuality control problem-solvingProblem identificationB.E.Implementation of strategic initiativesDiplomaInternal team coordination for issue resolutionSafety protocol implementationFailure analysis
About this job
Job Description
- Monitor complaint management which is delivered through SDE & BA.
- Monitor BA’s performance and make POA for improvement
- To monitor all escalated complaints personally till closure
- Meeting customer in case of major failure and ensure the complaint is resolved to customer’s satisfaction
- Coordinating with material group for the indents placed by SDE
- To deliver RT, DT & PMS adherence as per division’s target
- To ensure adherence to processes laid by division for service delivery
- To effectively implement & drive the new initiatives assigned by division from time to time
- To ensure that warranty is redeemed in time and thereby minimize cost of operation
- To analyze and eliminate repeat complaints by finding root cause
- To ensure safety is practiced by SDEs and associates
- To ensure the team is properly trained for delivering the services
Short Info
- Posted
- 1 day(s) ago
- Location
- BSH-Sakinaka
- Qualifications
- Diploma/ BE/ B.Tech
- Experience
- 4 Years - 0 Months To 11 Years - 0 Months
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