Floor Coordinator

Patient Service

• Ensure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required.
• Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed
• Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients
• Ensure proper flow of file movement from reception till the patient checkout.
• Counsel patients with only registration/consult, informing them about various treatment plans as per their needs
• Ensure patients keep up with their PCPNDT appointments without fail
• Provide indirect patient care & support in emergency situations

Documentation

• Maintain daily, weekly and monthly patients’ footfall, consult, registration, file and ET data with proper

remarks

• Ensure accuracy & safety of all written & digital patient medical records, available only to authorised personnel in MRD
• Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc
• Retrieve all patient-related information from the system, as and when required

Human Resources

To complete onboarding of all new joinees joined at center

To upload the scan documents of new joinee in Z drive

To coordinate for all activities/ queries related to HR for respective center

Miscellaneous

• Strive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standards
• Collaborate with marketing team; participate in successful execution of marketing activities
• Liaise with other staff & departments to accomplish overall objectives
• Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards
• Ensure a clean and safe environment always
• Provide for and respect patients' privacy and confidentiality at all times
• Participate in Quality Improvement projects & trainings at the Centre level
• Participate in emergency drills along with other staff like CPR/fire drills

Share your profile on shefali.sacheti@indiraivf.in or WhatsApp on 7412077829

Job Type

Full-time

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Provident Fund

Education

Bachelor's (Preferred)

Work Location

In person