Client Servicing Manager

Location

Goregaon, Mumbai

Job Type

Full-Time

Experience

5+ Years

Industry

Event Management

Job Summary

We are hiring an experienced Client Servicing Manager to manage client relationships, understand business requirements, and ensure seamless execution of projects. The ideal candidate should have strong communication skills, a client-first approach, and the ability to coordinate effectively with internal teams to deliver exceptional results.

Key Responsibilities

Serve as the primary point of contact for clients.

Build and maintain long-term client relationships.

Understand client objectives and communicate requirements to internal teams.

Coordinate across multiple departments to ensure timely project execution.

Manage client expectations and provide effective solutions when needed.

Track project progress and maintain regular communication with stakeholders.

Prepare account status reports and post-project reviews.

Identify opportunities to expand and strengthen existing client accounts.

Address client concerns promptly and ensure high satisfaction levels.

Stay informed about industry trends and market developments.

Required Qualifications

Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.

Minimum 5 years of experience in client servicing, account management, or a similar role.

Strong relationship management and stakeholder handling skills.

Excellent verbal and written communication skills.

Ability to manage multiple projects simultaneously.

Proficiency in MS Office and CRM tools.

Preferred Skills

Strong problem-solving and organizational abilities.

Detail-oriented with a proactive approach.

Ability to work in a fast-paced environment and meet deadlines.

Professional and customer-focused mindset.

Benefits

Competitive compensation package.

Career growth and development opportunities.

Collaborative and professional work environment.

Exposure to diverse and challenging projects.

Apply now if you have a passion for client relationship management and delivering exceptional customer experiences.