Amazon Brand Manager - Client Success Manager

Amazon Brand Manager - Client Success Manager

Department

Client Success Team

Reports To

Key Account Manager

Location

Remote, CST

Compensation

Up to $2,000 USD/month

About Full Circle Agency

Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.

Our values

integrity, transparency, client success, and relentless accountability.

We've also built FC Insights - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You'll have tools that make you unstoppable.

This Role Is NOT For You If

You wait for others to solve problems

You make excuses when metrics miss targets

You blame Amazon, clients, or teammates when things go wrong

You need constant hand-holding or get defensive with feedback

You think "that's not my job."

This Role IS For You If

You take radical ownership of your accounts' success - no excuses

You see obstacles as puzzles to solve, not reasons things can't be done

You keep score and are motivated by hitting (and beating) targets

You believe feedback makes you better, not defensive

You understand high-performing teams require high-performing individuals

You want to control outcomes through preparation, strategy, and execution

What Success Looks Like

In your first 90 days, you will

Manage 3-5 client accounts generating $50K-$500K/month on Amazon (your KAM owns the P&L, you execute the strategy)

Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver results

Maintain a client retention rate of 95%+

Identify and execute at least 2 growth opportunities per account per quarter

Communicate proactively with clients (they never have to chase you)

Collaborate seamlessly with your POD and cross-functional teams to hit account goals

You'll be measured on: Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.

Your Responsibilities

Account Execution & POD Leadership

Execute the growth strategy set by your Key Account Manager

Manage and coordinate your POD - ensuring PPC, content, and operations specialists are aligned and executing on time

Drive revenue growth, advertising efficiency, and profitability across your accounts

When something goes wrong, you fix it - no finger-pointing at Amazon's algorithm, the client, or other teams

Use FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-time

Hold your POD accountable to deadlines and quality standards

Product Launches Built on Research, Not Hope

Lead new product launches with deep keyword research, competitive positioning, and strategic pricing

Conduct thorough profitability analysis before launch using FC Insights and market data

Project revenue potential, competitive landscape, and unit economics - then execute against that plan

Coordinate with your POD to ensure all launch elements (content, ads, inventory) are ready and executed flawlessly

Your launches should be calculated moves, not shots in the dark

Client Communication (Proactive, Not Reactive)

Clients should feel like you're 3 steps ahead, not scrambling to catch up

Weekly performance updates with insights, not just data dumps

Identify problems before clients do, present solutions alongside them

You're the primary point of contact - own the relationship

Cross-Functional Collaboration & POD Coordination

Direct your POD's PPC specialist to optimize ad spend and hit ROAS targets

Coordinate with Supply Chain to prevent stockouts (because OOS kills momentum)

Work with your POD's content team to improve conversion rates through A+ content, images, copy

Ensure seamless communication and execution across all POD members

Reporting That Drives Decisions

Submit detailed weekly/monthly reports showing what's working, what's not, and what you're doing about it

Leverage FC Insights dashboards to show ASIN profitability, trend analysis, and competitive shifts

Use data to tell a story

"Sales dropped 15% because of X, here's the 3-step plan to recover by next week"

Report on POD performance and how you're optimizing team execution

Requirements (Non-Negotiable)

Experience

3-5 years managing Amazon Seller Central or Vendor Central accounts

Proven track record

Share specific results you've driven (revenue growth %, ACOS improvements, successful launches)

Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brands

Experience coordinating or leading cross-functional teams preferred

Amazon Expertise

Deep knowledge of Amazon Seller Central/Vendor Central

Experience with product launches, keyword research, competitor analysis

Understanding of Amazon advertising (PPC, DSP preferred)

Know how to read and act on Amazon's data (not just look at it)

Bonus

Experience with profitability analytics tools or Amazon data platforms

Mindset (This Matters More Than Your Resume)

Ownership mentality

You control what you can control, and you find ways to control more

Solutions-focused

Problems are just unfinished solutions

Coachable

You seek feedback and apply it immediately

Team player with individual accountability: We win together, but you own your execution

Results-driven

You're motivated by scorecards, metrics, and hitting targets

Leadership without authority

You can get people to perform without being their direct manager

Communication & Availability

Excellent English (written and verbal) - you'll communicate directly with US-based clients

Full-time availability

40 hrs/week in CST timezone

Comfortable on video calls, Slack, and written communication

Able to lead meetings, delegate tasks, and follow up on commitments

Examples of Real Results We