Trainee Technical Support Representative - Freelancer /Talent Pool

What you'll be doing

Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature.

Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.

Explain and guide customers through product features and functionalities.

Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.

Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Requirements

What we're looking for

Candidates with international customer support experience in email and chat preferred.

Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.

Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.

Stay focused on the quality by ensuring consistency and adherence to high standards.

Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.

Must have

Candidate must have their own computer with Windows 8.1 or above.

Mandatory hi-speed broadband connection.

UPS/power backup solution if possible.

Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.

Mandatory Skills

Proficient with English and have good written & verbal communication skills.

Flexibility & availability for rotational shifts and week offs to cover hours of operations.

Must possess logical, reasoning, and problem-solving skills. Preferred Skills

Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.

Experience in handling international customers via email and chat. Good to have

Proven customer support experience in Chat & Email process is preferred.

Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.

Originally posted on Himalayas