Quality Assurance Engineer II

Role

Software Quality Engineer II Location: Chennai - Hybrid (3 days in office per week)

Job Summary

As a Software Quality Engineer II, you will serve as a senior quality engineering professional responsible for driving testing strategy, automation excellence, and release confidence across complex Salesforce and Agentforce implementations. You will play a critical role in ensuring scalable, high-quality solutions by partnering with product, engineering, architecture, and business teams throughout the software development lifecycle.

This role requires advanced expertise in test planning, automation strategy, risk management, integration testing, AI solution validation, and quality governance. The successful candidate will be recognized as a trusted quality leader who influences engineering practices and continuously improves quality outcomes.

Key Responsibilities

Quality Strategy & Test Leadership

Define comprehensive testing strategies for Salesforce, Agentforce, and integrated enterprise solutions.

Lead test planning activities across multiple initiatives and releases.

Establish quality objectives, coverage models, and release-readiness criteria.

Identify quality risks early and drive appropriate mitigation strategies.

Provide informed recommendations regarding release readiness and production deployment decisions.

Advanced Testing & Engineering

Design and oversee test coverage for complex end-to-end business processes.

Lead integration, API, data validation, and cross-platform testing efforts.

Validate AI-powered capabilities, including Agentforce workflows, conversational experiences, prompt-driven interactions, guardrails, and decision logic.

Drive adoption of risk-based testing and quality engineering best practices.

Automation & Innovation

Lead development of scalable automation frameworks and continuous testing solutions.

Improve automation coverage, execution efficiency, and quality metrics.

Introduce AI-assisted testing approaches to improve productivity and effectiveness.

Establish testing standards and reusable frameworks supporting enterprise delivery.

Mentorship & Collaboration

Mentor and coach Quality Engineers across testing methodologies, automation, and quality practices.

Provide technical leadership during defect triage, root cause analysis, and release activities.

Collaborate with Product Managers, Architects, Developers, and Delivery Leaders to establish shared ownership of quality.

Drive continuous improvement initiatives across the quality engineering function.

Quality Governance

Define and monitor quality metrics, defect leakage trends, automation effectiveness, and release health indicators.

Contribute to quality audits, governance reviews, and organisational quality initiatives.

Support continuous improvement efforts aimed at reducing production defects and increasing delivery confidence.

Required Skills and Competencies

Technical Skills

Test Strategy and Planning

Advanced Quality Engineering Practices

Automation Framework Design

API and Integration Testing

Risk-Based Testing

Release Validation and Governance

Test Data Management

Defect Prevention and Root Cause Analysis

Quality Metrics and Reporting

Preferred Technical Experience

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Platform Architecture

Agentforce

CI/CD Pipelines

Postman/Testfully

Selenium, Playwright, Provar, Tosca or equivalent

SOQL or SQL

Azure DevOps

Jira

Pearson Power Skills

Strategic Thinking

Leadership and Influence

Collaboration

Communication

Critical Thinking

Continuous Learning

Adaptability

Artificial Intelligence Literacy

Qualifications (Education & Experience)

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.

Typically 4+ years of experience in Software Quality Assurance or Quality Engineering.

Proven experience leading testing efforts for large-scale enterprise systems.

Strong experience with Salesforce platform testing and enterprise integrations.

Demonstrated experience driving automation initiatives and quality improvements.

Experience mentoring and developing Quality Engineers.

Salesforce certifications and automation certifications are highly desirable.

LI-AK1

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job

Engineering

Job Family

TECHNOLOGY

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