Customer Care Executive

CUSTOMER CARE EXECUTIVE

• Prepare Order Excel Sheets and process Sales Orders in Zoho Books.
• Create and maintain customer ledgers in Zoho Books.
• Follow up with dealers for payments and order confirmations.
• Coordinate with the Supply Chain team for vehicle planning and stock dispatch.
• Inform the Supply Chain team immediately upon receipt of dealer payments for timely dispatch.
• Verify dealer return stock and maintain related records.
• Arrange return stock pickups through email and follow-up.
• Coordinate with the Supply Chain team for Credit Note processing.
• Provide regular updates to internal teams on orders, payments, dispatches, and returns.
• Identify and develop business opportunities in institutions such as schools, colleges, hospitals, offices, theatres, and corporate organizations.
• Generate new institutional leads and convert them into business opportunities.
• Meet key decision-makers and present company products and offerings.
• Build and maintain strong relationships with institutional clients.
• Negotiate orders, pricing, and commercial terms as per company guidelines.
• Coordinate with internal teams for order processing and timely deliveries.
• Monitor payments and ensure timely collection from customers.
• Conduct regular follow-ups to secure repeat orders and long-term business.
• Gather market intelligence and identify potential growth opportunities.
• Prepare and submit sales reports, customer feedback, and market updates to management.

Pay

₹10,000.00 - ₹15,000.00 per month

Work Location

In person