Front Office Receptionist

Job Description

We are looking for a friendly, professional, and customer-oriented Front Office Receptionist to join our 3-star hotel team.

Key Responsibilities

• Welcome and greet guests with a warm and professional attitude.
• Handle guest check-in and check-out procedures.
• Manage room reservations and guest enquiries.
• Answer telephone calls and respond to guest requests.
• Maintain accurate guest records and front office documentation.
• Coordinate with Housekeeping, F\&B, and other departments.
• Handle guest complaints and resolve issues professionally.
• Collect payments and maintain billing records.
• Ensure smooth day-to-day front office operations.

Requirements

• Previous experience in a hotel front office/reception role preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge.
• Knowledge of hotel PMS software is an advantage.
• Pleasant personality and professional appearance.
• Ability to work in shifts, including weekends and holidays.
• Freshers with good communication skills may also be considered.

Pay

₹14,000.00 - ₹15,000.00 per month

Benefits

• Flexible schedule
• Food provided
• Provident Fund

Work Location

In person