Project Manager II (Salesforce)

Role description

Salesforce Project Manager

Experience Range

• 10+ Years (with at least 5+ years managing Salesforce programs/portfolios)

Hiring Location

• Chennai, Bangalore

Must-Have Skills

• Salesforce Program Management
• Salesforce Platform Knowledge \& Architecture
• Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud
• Program Governance \& Delivery Management
• Agile, Scrum, SAFe, and Waterfall Methodologies
• Stakeholder \& Executive Management
• Budgeting, Forecasting \& Resource Planning
• Risk, Dependency \& Issue Management
• Enterprise Salesforce Implementations
• Global Team Management
• Jira, Azure DevOps, or Clarity
• Financial \& Vendor Management
• Change Management \& Business Transformation

Good-to-Have Skills

• Salesforce Data Cloud
• Agentforce / Salesforce AI Solutions
• MuleSoft Integration
• Copado, Gearset, and Salesforce DevOps Practices
• Salesforce Integrations \& Enterprise Architecture Exposure
• Healthcare, Financial Services, Insurance, or Retail Domain Experience
• Salesforce Certifications (Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Application/System Architect)
• PMP, PgMP, SPC, or Agile Certifications

Key Responsibilities

• Lead end-to-end Salesforce transformation programs across multiple business units.
• Manage multiple Salesforce projects and portfolios simultaneously.
• Drive program governance, planning, execution, and reporting.
• Collaborate with business stakeholders, product owners, architects, and delivery teams.
• Manage budgets, forecasts, vendors, and resource allocation.
• Monitor KPIs, project health metrics, and overall program performance.
• Facilitate executive governance and steering committee meetings.
• Ensure adherence to Agile/Scrum and SDLC best practices.
• Identify and mitigate program risks and dependencies.
• Support organizational change management and Salesforce adoption initiatives.

Skills

Risk Management, Salesforce Marketing Cloud, Project Management, Resource Management, Change Management, Salesforce Sales Cloud, Salesforce Experience Cloud, Salesforce Service Cloud, Salesforce Data Cloud, Stakeholder Management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.