Customer Care Executive

Customer Support Executive – Myntra Processes: Outbound Calling | Inbound Voice | L2 Blended (Email + Voice) Eligibility Minimum 12th Pass / Undergraduate Freshers & experienced candidates can apply Experienced candidates: Minimum 6 months BPO experience with valid documents Good communication skills (Skill Level 4+) Typing speed: 25 WPM for Voice/Outbound | 35 WPM for L2 Original marksheet required at the time of joining Freshers must have Aadhaar-seeded nationalized bank account and should not have previously worked under NAPS Shift Details 9-hour shift Working window: 7 AM – 9 PM for Outbound Working window: 7 AM – 2 AM for Inbound & L2 Male candidates: Rotational shifts Female candidates: Day shifts (Outbound) Key Responsibilities Handle customer calls and queries professionally Provide accurate resolutions and maintain customer satisfaction For L2: Handle Email + Voice interactions For Outbound: Achieve the required daily calling target