Front Desk Receptionist

Job Overview

As a Medical Receptionist, you will welcome patients, manage appointments, handle inquiries, process registration and billing, and ensure a smooth front-desk operation. The ideal candidate possesses excellent communication skills, a welcoming demeanor, and strong multitasking abilities in a fast-paced healthcare environment.

Key Responsibilities

Patient Reception & Registration: Greet patients warmly, complete registration procedures, collect necessary demographics/medical history, and verify insurance or test details.

Appointment Scheduling: Manage patient bookings for pathology, radiology (CT, Ultrasound, X-Ray), and health packages via phone, walk-in, or online booking systems.

Billing & Cash Handling: Collect payments for diagnostic tests, issue accurate receipts, manage daily cash register summaries, and process digital payments.

Patient Guidance & Support

Explain pre-test instructions (e.g., fasting requirements, medication guidelines) clearly to patients.

Report Delivery

Coordinate the distribution of physical and digital diagnostic reports to patients and attending physicians.

Communication & Coordination: Answer incoming phone calls, respond to emails, resolve basic inquiries, and liaise with laboratory technicians, radiographers, and phlebotomists.

Front Office Upkeep

Maintain a clean, organized, and welcoming reception and waiting area.

Qualifications & Requirements

Education

High School Diploma / Graduate in any discipline (Healthcare / Hospital Administration degree is a plus).

Experience: 1–3 years of experience as a receptionist, front desk officer, or customer service representative (experience in a diagnostic center, clinic, or hospital preferred)/Fresher

Technical Skills: Basic computer literacy, proficiency in MS Office, and familiarity with Diagnostic / Hospital Information Systems (HIS/LIS) is preferred.

Key Soft Skills

Exceptional verbal and written communication skills.

Strong empathy, patience, and customer service attitude.

Ability to multitask and maintain calm under peak hours.

Strong organizational and time-management skills.

Schedule

Day shift / Rotational shifts

Pay

₹14,000.00 - ₹16,000.00 per month

Benefits

Provident Fund

Work Location

In person