Stock Market Trader

Asset Resources · Gurugram

Pay₹35,000–54,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted2 Oct26 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list42 named

Live chatCustomer records maintenanceRecord-keepingTelephonyConfidential information handlingOrder status updatesEmail communicationData privacy guidelinesInbound customer enquiry call handlingBasic service issue troubleshootingFinancePhone communicationSupport ticket trackingTriageWriting skillsClient enquiry handlingInbound voiceTicketing softwareInternal team coordination for query resolutionBack office processingCustomer due diligenceVoice-based call centre experienceAchieving service-level targetsCustomer request processingBachelor's degreeCustomer expectation managementClient servicesHelp desk systemsClient status updatesCRM system proficiencyProductivity softwareClient communication skillsCross-functional collaborationAfter-call work proceduresInternal team coordination for issue resolutionCommunication skillsExperience at securities companiesComplianceCross-functional communicationFinancial markets knowledgeFinancial complianceClient interaction via phone calls

About this job

Customer Service Associate – Securities/Capital Markets

Role summary

To support customers across securities/capital markets products through inbound/outbound calls and digital channels (email/chat/tickets). You’ll resolve queries end-to-end, ensure accurate trade/account support, and meet service, quality, and compliance standards in a fast-paced contact center environment.

Core responsibilities

Ø Handle inbound/outbound calls and digital service requests (email/chat/case tool) for securities/capital markets customers.

Ø Account/DP queries, holdings, balances, statements, corporate actions

Ø Trade-related queries (order status, trade confirmation, contract notes, settlement timelines)

Ø Funds/securities movement queries and service requests

Ø Own the case until resolution, setting clear expectations and providing timely updates.

Ø Support customers with settlement-related queries, basic reconciliation-type checks, and issue triage using internal systems.

Ø Ensure adherence to SOPs/controls, complete KYC/verification steps and privacy checks as per policy before disclosing information.

Ø Maintain high accuracy in capturing requests, notes, and dispositioning.

Ø Meet KPIs such as AHT (where applicable), quality score, resolution TAT, CSAT/NPS contribution, productivity, and schedule adherence.

Ø Work closely with Operations, Risk/Compliance, and Product teams to resolve complex cases.

Skills & competencies

Ø Excellent verbal and written communication.

Ø Customer-first mindset with calm handling of high-pressure situations.

Ø Working knowledge of MS Office; comfort with CRMs, telephony, and case tools.

Required qualifications & experience

Graduate (any discipline). Finance/Commerce preferred.

Minimum 2 years of relevant experience in

securities/capital markets contact center support, brokerage/back-office client servicing, or DP/trading support

NISM Series VII certification mandatory

Call- 9958111043

Pay: ₹35,000.00 - ₹54,000.00 per month

Benefits

Provident Fund

Work Location: In person

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