Customer Service Representative

CUSTOMER CARE EXECUTIVE @anantam

Location

South Extension Part II, New Delhi

Experience

1–3 years preferred

Employment

Full-time | 6 days a week

About the Role

anantam is looking for a polished, customer-focused Luxury Customer Care Executive to manage client communication and the front desk at our South Extension store. The role requires excellent communication, a professional presence and the ability to provide a seamless experience to our clientele.

Key Responsibilities

Handle incoming calls, WhatsApp enquiries and customer queries professionally and promptly.

Manage the store’s front desk and coordinate customer appointments and walk-ins.

Assist clients with product availability, orders, alterations, deliveries and other post-sale queries.

Coordinate with the sales team, warehouse and management to ensure smooth resolution of customer requirements.

Maintain accurate records of customer enquiries, orders and follow-ups.

Follow up with clients regarding pending orders, appointments and other requirements.

Assist the sales team with customer service and sales on the floor when required.

Maintain a polished, welcoming and organised front-desk environment.

Build positive relationships with anantam’s clientele and uphold the brand’s luxury service standards.

Ideal Candidate

Excellent spoken and written communication skills.

Polished, well-groomed and confident personality.

Strong customer-service orientation with attention to detail.

Comfortable handling affluent and high-value clientele.

Good organisational and follow-up skills.

Proficient with WhatsApp, email and basic computer applications.

Prior experience in luxury retail, fashion, hospitality, premium customer service or a similar environment is preferred.

What We Look For

Someone who is warm and personable without being overly casual, confident without being pushy, and capable of taking ownership of a customer's requirement from the first call through to resolution.

Pay

₹25,000.00 - ₹40,000.00 per month

Work Location

In person