Client Support Relations - Japanese Language Services

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

This role involves managing and optimizing IT infrastructure, performing health checks, and ensuring effective communication with both local and global teams. The specialist will also handle project risks, quality management, and customer interactions, particularly with Japanese clients. The position requires working on innovative technologies and providing technical troubleshooting and system optimization.

Your responsibilities will include

You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.

Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.

Ensure delivered solutions are realized in committed time frame and meet client expectation

Establish a quality management system: tracking of project milestones, quality and KPIs

Manage project risks, issues, and dependencies, implementing effective mitigation strategies.

You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.

Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry.

You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.

In addition to Japanese language expertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.

You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

Bilingual Skills

Excellent Japanese translation and interpretation skills.

Experience

Minimum 2-3 years of experience in IT infrastructure management projects.

Certification

Japanese Language Proficiency Test (JLPT) level N1/N2/N3.

IT Service Management

Proven track record of delivering IT Service Management (ITIL) infrastructure projects.

Incident Handling

Proficient in handling incidents, problems, and changes.

Technical Aptitude

Strong understanding of IT environments.

Communication

Effective communication with stakeholders in Japan and India.

Preferred Technical and Professional Experience

Growth Mindset

Keen on personal and professional development.

Customer Focus

Prioritizes customer success in their work.

Inclusivity

Naturally inclusive in working with others.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your caree