Customer Service Assistant

Job Description – Customer Support Executive

Job Title

Customer Support Executive

Department

Customer Support / Customer Service

Employment Type

Full-Time

Location

Greater Noida

Experience Required

Fresher to 2 Years

Salary

As per experience and company standards

Job Summary

We are looking for a professional, responsible, and customer-focused Customer Support Executive to handle customer queries, provide product and order-related assistance, resolve complaints, and ensure a positive customer experience.

The ideal candidate should have good communication skills, basic computer knowledge, a problem-solving attitude, and the ability to communicate professionally with customers through phone calls, WhatsApp, email, and other support channels.

Key Responsibilities

Handle incoming customer calls, WhatsApp messages, emails, and website enquiries.

Understand customer requirements and provide accurate information about products, prices, availability, orders, and services.

Assist customers with product selection and basic product-related queries.

Provide updates regarding order confirmation, dispatch, delivery, and order status.

Resolve customer complaints and service-related issues professionally.

Coordinate with Sales, Accounts, Warehouse, Dispatch, and other departments for customer-related requirements.

Maintain proper records of customer enquiries, complaints, follow-ups, and resolutions.

Follow up with customers regarding pending queries, quotations, orders, payments, or required information.

Handle dissatisfied customers calmly and escalate serious or unresolved issues to the concerned senior.

Ensure customers receive correct and complete information without making false commitments.

Maintain a professional and polite tone during every customer interaction.

Collect customer feedback and communicate recurring concerns to management.

Update customer information and interaction details in CRM, Excel, ERP, or other company systems.

Support the sales team by forwarding genuine sales enquiries and potential leads.

Required Skills

Good verbal and written communication skills.

Good Hindi communication skills; basic to good English preferred.

Strong customer-handling and problem-solving skills.

Basic knowledge of MS Excel, email, WhatsApp, and computer operations.

Ability to understand products and explain them clearly to customers.

Good listening skills and patience while handling complaints.

Ability to manage multiple customer queries and follow-ups.

Professional attitude, discipline, and teamwork skills.

Educational Qualification

Minimum

GRADUATE.

Graduate candidates will be preferred.

Candidates with customer support, telecalling, e-commerce support, sales support, or customer service experience will be preferred.

Key Performance Indicators (KPIs)

Customer query response time

Complaint resolution time

Follow-up completion rate

Accuracy of information provided

Customer satisfaction

Proper maintenance of customer records

Internal department coordination

Attendance and workplace discipline

FOR REACH THIS PLACE CONTACT ON "+91 96670 89542"

Pay

₹18,000.00 - ₹250,000.00 per month

Benefits

Food provided

Health insurance

Provident Fund

Work Location

In person