Operations Executive - Freight Forwarding

Company Description

ENVI Global Tech Services provides seamless global logistics solutions, specializing in reliable and efficient freight forwarding services tailored to diverse business needs. Leveraging a robust network of carriers and logistics partners worldwide. The dedicated team works to offer cost-effective, compliant, and stress-free shipping solutions, allowing clients to focus on scaling their businesses.

Role Description

To ensure smooth and efficient sea freight operations by delivering timely customer service, maintaining accurate freight rates, and supporting the team in resolving operational issues for seamless coordination with customers and overseas partners.

Key responsibilities

• Ensure smooth execution of sea freight operations with high efficiency and productivity.
• Handle customer service activities for all products within the department.
• Maintain updated sea freight import/export rates and ensure monthly revisions.
• Provide timely and accurate responses to customer and overseas partner queries.
• Support and guide the Customer Service team in resolving issues with customers and overseas partners.
• Maintain clear communication and ensure quick resolution of disputes with local customers and international partners.

Qualifications

• 0-1 year experience in similar role in Freight Forwarding
• Self-starter with strong problem-solving ability.
• Capable of identifying solutions and escalating to the manager when needed.
• Good communication and coordination skills.
• Proficient in MS office (especially MS Excel)

Pay

Up to ₹400,000.00 per year

Benefits

Paid sick time

Paid time off

Provident Fund

Application Question(s)

What is the duration of your notice period?

What is your current CTC?

What is your expected CTC

Location

Bengaluru, Karnataka (Preferred)

Work Location

In person