Customer Care Executive

Build Healer · Bangalore

Pay₹18,000–22,000a month, as listed

WhereBangaloreKarnataka

TypeFull time

Posted1 Oct11 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list61 named

Customer records maintenanceCustomer complaint handlingAfter-sales serviceGoogle SheetsOutbound lead nurturingSales reportingCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCustomer needs analysisPhone communicationCustomer appointment bookingClient detail updatesOperations coordinationCustomer complaint documentationLead list managementClient enquiry handlingInbound voiceInternal team coordination for query resolutionOutbound telemarketingCross-departmental liaisonEnglishClient data maintenance in CRMClient needs assessmentLocal languageLead conversionHandling dissatisfied clients12th PassBusiness etiquetteDaily operations report preparationCustomer request processingLead nurturingCustomer expectation managementConstruction industry experienceClient servicesPhone canvassingRespectful communicationScheduling for multiple individualsB2B salesCustomer service report generationKannadaClient status updatesConstruction experienceCRM system proficiencyHindiClient communication skillsTelemarketingVisit schedulingProfessional phone etiquetteAfter-call work proceduresEscalation handlingInternal team coordination for issue resolutionClient educationSales activity reportingSales follow-upClient liaisonTeam coordinationOffice phone managementIssue reportingSales appointment settingCustomer data entry

About this job

Key Responsibilities

Customer Enquiry Handling

Attend to incoming and outbound calls, WhatsApp messages, and online enquiries.

Understand customer requirements and provide accurate information about Build Healer services.

Explain service procedures, pricing, booking process, and terms clearly.

Maintain a polite and professional communication style with customers.

Lead Follow-Up

Follow up with new and existing leads through phone calls and WhatsApp.

Maintain proper records of customer enquiries and follow-up status.

Follow up with customers based on the approved company process.

Update lead status in the CRM/Google Sheet.

Appointment & Service Coordination

Coordinate customer appointments with the concerned team.

Confirm customer details, location, service requirement, and appointment status.

Coordinate with site engineers/technicians regarding customer visits.

Inform customers about any confirmed changes in schedule.

Customer Support

Respond to customer questions and service-related concerns.

Coordinate with the concerned department to resolve customer issues.

Escalate complaints or technical matters to the responsible manager.

Maintain proper records of complaints and their resolution status.

Payment & Booking Support

Explain the approved booking and payment procedure to customers.

Share official payment/booking links where applicable.

Confirm payment status with the concerned team before confirming services.

Do not commit unauthorized discounts, refunds, timelines, or additional services.

Documentation & Reporting

Maintain accurate customer and lead information.

Update CRM/Google Sheets regularly.

Prepare daily/weekly reports on

New enquiries

Follow-ups

Appointments

Conversions

Pending customer issues

Completed services

Pay: ₹18,000.00 - ₹22,000.00 per month

Education

Higher Secondary(12th Pass) (Required)

Experience

Real estate sales and construction : 1 year (Preferred)

Language

English (Required)

Kannada (Required)

Hindi (Preferred)

Location

Bengaluru, Karnataka 560072 (Required)

Work Location: In person

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