Center Head Collection

Center Head – BPO Operations

Location

Ghansoli, Navi Mumbai

Experience

10–15+ Years

CTC

₹9–12 LPA

Working Days

Monday to Saturday | Timing: 9:30 AM – 6:30 PM

Role Overview

We are looking for an experienced BPO Center Head to independently manage our Ghansoli center with a team strength of 100–200 employees.

The candidate must have a strong BPO/Contact Center background, with Collection experience mandatory. Experience in Sales and Customer Care processes will be an advantage.

Key Responsibilities

Manage complete center operations and P&L.

Lead teams of 50–200 employees, including Operations and support functions.

Drive collection targets, productivity, quality and SLA performance.

Handle client relationships, reviews and escalations.

Coordinate recruitment, manpower planning and employee retention.

Manage Operations, Quality, MIS, HR, Training and Admin teams.

Monitor productivity, attrition, attendance and overall center performance.

Ensure process compliance and achievement of client/business targets.

Identify opportunities for cost optimization and profitability improvement.

Mandatory Requirements

12+ years of relevant BPO experience.

Collection process experience is mandatory.

Experience managing 100–200+ employees.

Strong client handling and team-management skills.

Experience in recruitment/workforce planning.

Understanding of BPO KPIs, quality, productivity and SLAs.

Prior P&L ownership experience preferred.

Strong communication and leadership skills.

Qualification- MBA/Graduate

Pay

₹900,000.00 - ₹1,200,000.00 per year

Benefits

Provident Fund

Work Location

In person