Revenue Operation Analyst

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Our goal is to equip call centers with cutting-edge technologies, enhancing the human element in customer care experiences. At Level AI, we are a hyper-growth, Series B startup based in Silicon Valley and backed by Battery Ventures. Our team is composed of industry veterans from Amazon Alexa, Facebook, Google, Figma, and Freshworks.

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Job Summary -

The Revenue Operations Analyst will be responsible for managing and optimizing the systems and tools that drive revenue operations. This role involves ensuring the seamless integration, configuration, and maintenance of our tech stack used across the revenue cycle, including CRM, marketing automation, and customer success. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience in supporting revenue operations in a high-growth SaaS environment

Responsibilities -

Operational Alignment

Develop, implement, and monitor operational processes for GTM teams, ensuring visibility into goals and progress.

Obstacle Identification

Identify and address obstacles, bridging gaps between Sales, Marketing, and Customer Success.

GTM Stack Management: Lead projects within the GTM Stack, focusing on Gong, Salesforce, Hubspot, ZoomInfo, LinkedIn Sales Navigator, and Apollo.

Reporting & Analytics: Generate and maintain dashboards and reports to provide insights into revenue operations performance. Collaborate with stakeholders to define key metrics and ensure accurate and timely reporting.

Versatile Role

Participate in broader initiatives like Deal Desk, Enablement, Commission planning, and sales forecasting.

User Support & Training

Provide technical support to end-users, addressing system-related issues and inquiries

Strategic Partner

Collaborate with Sales, Marketing, Customer Success, and Finance on GTM processes and stack management.

Data-Driven Decisions

Manage GTM reporting and drive data-informed business decisions.

Tech Stack Unification

Ensure accurate reporting to inform sales targets, quotas, incentives, and commission structures.

Platform Management: Configure, manage, and optimize GTM platforms (e.g., Salesforce, Hubspot, Outreach, ZoomInfo, etc.). Ensure data integrity and system performance through regular monitoring, maintenance, and troubleshooting.

Data Accuracy

Maintain data accuracy, hygiene, and enrichment throughout the lead lifecycle.

Continuous Improvement: Stay up to date with industry trends and best practices in SaaS Revenue operations. Identify opportunities for system enhancements and process improvements to drive efficiency and scalability.

Requirements

Sales or Revenue Operations Experience: 3+ years of experience, preferably in SaaS or B2B software revenue operations.

Enterprise-wide Enablement Programs: Proven experience in supporting enterprise-wide enablement programs, especially in a remote setting.

Technical Proficiency

Advanced skills with spreadsheets, presentations, and Google Workspace.

Communication Skills

Excellent communication, presentation, and facilitation skills.

GTM Stack Expertise

Deep experience with GTM tools including Salesforce (SFDC), Hubspot, Gong, CPQ, Data Enrichment Tools, etc.

Marketing Operations Understanding: Ability to comprehend marketing operations concepts such as workflow management, segmentation, reporting, and the marketing funnel.

Data Proficiency

Highly skilled in using data to answer business-critical questions.

Cross-functional Collaboration: Experience with coordination, collaboration, and organization with cross-functional teams.

Project Management: Exceptional ability to manage multiple projects simultaneously, prioritize tasks, maintain strong attention to detail, and stay highly organized.

GTM Effectiveness Assessment

Ability to assess GTM effectiveness and contribute data demonstrating performance improvements.

Originally posted on Himalayas