Account Manager

Account Manager

Job brief

We are looking for an Account Manager to create long-term, trusting relationships with our clients. Job duties include scheduling and leading client calls, delivering performance data, internal and external communication via Zoom/text/phone/email, and ownership of the client relationship.

Responsibilities

Serve as the lead point of contact for clients

Build and maintain strong, client relationships

Oversee the onboarding process including the project timeline and delivery of each step

Double check that client requests are done correctly

Clearly communicate the progress of various projects to internal and external stakeholders

Assist with challenging client requests or issue escalations as needed.

Jumping on phone calls and following up via call, SMS, email to support client needs and efforts

Requirements

1+ year of experience at Hite

Native-level English fluency

High degree of critical thinking skills that enable him/her to understand a diverse number of businesses, business owners and their goals, and how different marketing channels and strategies can help them achieve those goals.

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is a plus.

Experience delivering client-focused solutions to customer needs

Originally posted on Himalayas