Solution Architect - Enterprise

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

As a Solution Architect in the Services team at Fivetran, you will specialize in facilitating the installation, configuration, and customization of Fivetran connectors, with a strong focus on our Connector SDK. You will leverage your expertise in Python development and data replication to empower customers to build and deploy custom connectors tailored to their unique data sources.

Working directly with customer stakeholders, you will define requirements, develop Python code, and guide the architecture and integration of solutions using the Connector SDK. You will provide hands-on support, develop code samples, and troubleshoot issues related to custom connector development. This role requires a blend of customer interaction, technical proficiency, and software development skills.

An essential part of your role will be enabling customers to become self-sufficient in building, testing, and maintaining custom connectors. You will create enablement materials, provide training, and offer guidance on best practices for using the Connector SDK.

You will collaborate with customer stakeholders and a wide range of internal teams, including Account Executives, Customer Success Managers, Sales Engineers, Customer Support Engineers, Product Managers, and Software Engineers. Your ability to communicate effectively with both technical and non-technical audiences is crucial.

This is a full-time, remote position based in India, requiring work hours aligned with the United States time zones.

Technologies You’ll Use

Fivetran

Fivetran Connector SDK

Python

git

On-premise and cloud databases, including

SAP HANA

Oracle

Microsoft SQL Server

IBM Db2

MySQL

PostgreSQL

On-premise and cloud data warehouses, including

Snowflake

BigQuery

Redshift

Databricks

Operating systems, including

Windows

Linux

Unix

AWS, GCP or Azure environments and services

What You’ll Do

As a member of our customer-facing team, you will help customers implement and optimize Fivetran connectors, with a focus on custom connector development using the Connector SDK. Your responsibilities will include

Connector SDK Implementation: Lead customers in the design, development, and deployment of custom connectors using the Fivetran Connector SDK. This includes

Developing Python code to extract data from various sources.

Guiding customers through the process of defining data schemas and handling data transformations.

Providing code reviews and best practices for connector development.

Technical Guidance and Support: Provide expert-level guidance and support to customers on the Connector SDK, including

Troubleshooting issues related to custom connector development and deployment.

Optimizing connector performance and efficiency.

Developing and maintaining documentation, code samples, and training materials.

Customer Enablement

Empower customers to become self-sufficient in using the Connector SDK by

Conducting training sessions and workshops on connector development.

Creating comprehensive documentation and tutorials.

Providing ongoing support and mentorship.

Collaboration

Work closely with internal teams, including Product Management and Engineering, to

Provide feedback on the Connector SDK and identify areas for improvement.

Contribute to the development of new features and enhancements.

Ensure seamless integration of custom connectors with the Fivetran platform.

Skills We’re Looking For

Experience: At least 3 years of experience in a customer-facing role, with a focus on data integration solutions and software development.

Python Proficiency: Strong proficiency in Python programming, with experience in data extraction, transformation, and loading (ETL) processes.

Connector SDK Expertise

Experience with the Fivetran Connector SDK is highly desirable.

Data Integration and Replication: Solid understanding of data integration and replication concepts.

Technical Knowledge Across Databases and Systems: Experience with various databases, data warehouses, and operating systems.

SQL Command-Line Skills

Proficiency in SQL and command-line scripting.

Networking and Connectivity

Familiarity with networking concepts, including SSH tunneling and VPNs.

Problem-Solving and Debugging: Excellent problem-solving and debugging skills, with the ability to analyze complex technical issues and provide effective solutions.

Communication and Collaboration: Strong verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.

Self-Motivated Customer-Focused: A proactive approach to managing tasks, meeting deadlines, and ensuring customer satisfaction.

Prioritization and Organizational Skills: Proven ability to prioritize and organize tasks effectively.

Software Development Best Practices: Knowledge of software development best practices, including version control (git), testing, and documentation.

Bonus Skills

Experience with Data Lakes such as Amazon S3, Google Cloud Storage and Microsoft ADLS2

Docker or Podman

Perks and Benefits

100% employer-paid medical insurance

Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off

RSU stock grants

Professional development and training opportunities

Company virtual happy hours, free food, and fun team-building activities

Monthly cell phone stipend

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered