Intake Clinical Counsellor

Purpose of the Job: To provide high-quality professional counselling, "in-the-moment" support, and intake services. Serves as the central point for clinical triage and scheduling for Lyra service users. Core Responsibilities: Helpline & Crisis Management Serve as the primary first point of contact for employees and their dependents accessing the Lyra helpline via telephone, live chat, or email. Provide immediate "in-the-moment" clinical support to callers in distress, utilizing psychological fi…