Transformation & Continuous Improvement Specialist

IND | Bangalore | Capital Record Center Pvt Ltd, Survey No-38/41, 187/141/1, Kengal Kempohalli, Nellamngalla Taluk

IND | Hyderabad | Sy. No. 720/2 Deveryamjal Village,, Shamirper Mandal, Medchal-Malkajigiri Dist. TG

Full time

J0107449

Iron Mountain is seeking a visionary, results-driven Transformation & Continuous Improvement Specialist to join our Digital BU team.

In this role, you will be responsible for driving end-to-end operational transformation programs, implementing scalable digital and service delivery architectures, leading the integration of emerging AI and automation technologies, and managing cross-functional change governance to ensure measurable business impact across global service delivery teams.

What You’ll Do

In this role, you will

Drive Transformation Strategy & Operational Excellence: Lead end-to-end strategic transformation initiatives from assessment through implementation and benefit realization, using Lean Six Sigma, root cause analysis, and standard work frameworks to optimize productivity, turnaround time, quality, and margins.

Design & Implement Scalable Service Architectures: Define and execute customer-centric digital service delivery models, establishing physical and platform operating requirements, governance frameworks, and KPIs/SLAs while leading platform releases, UAT, and post-launch stabilization.

Deploy AI, Robotics & Intelligent Automation: Identify, prioritize, and implement high-value operational use cases leveraging Agentic AI, Generative AI, Intelligent Document Processing (IDP), robotics, and predictive analytics to modernize high-volume digital workflows and build effective human-in-the-loop operating models.

Lead Change Management & Stakeholder Alignment: Build collaborative partnerships across Operations, Technology, Product, and Executive Leadership to execute change management strategies, establish program governance, and communicate transformation roadmaps and ROI to senior leadership.

Embed Risk Management & Operational Resilience: Strengthen operational controls, documentation, and compliance frameworks using methodologies such as FMEA to reduce operational risk and maintain audit readiness for standards including SOC and SSAE Type II.

What You’ll Bring

The ideal candidate will have

8+ years of progressive experience in continuous improvement, operational excellence, digital transformation, strategy, or management consulting.

Strong knowledge of high-volume digital operations, intelligent document processing (IDP), business process outsourcing (BPO), shared services, and modern automation tools (Agentic AI, Generative AI, Robotics).

Proven ability in structuring complex operational problems, applying Lean Six Sigma and process optimization techniques, managing cross-functional programs, and driving executive-level stakeholder alignment.

Bachelor’s degree in a relevant field; Lean Six Sigma certification and experience scaling solutions across global delivery environments (India and North America) are highly regarded.

Ability to work in a hybrid environment, travel up to 50%, and eligibility to obtain and maintain a U.S. Government security clearance.

Category

Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition

J0107449