Client Manager, VIP/ Institutional Clients- Senior Specialist

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Client Manager, VIP/ Institutional Clients- Senior Specialist

Binance

Remote (Hong Kong)

Posted 2 days ago

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Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Key Responsibilities

Serve as the senior relationship owner and primary point of contact for a portfolio of global institutional/VIP clients, engaging C-suite and senior decision-makers as a trusted advisor.

Build long-term, trust-based partnerships and proactively identify growth and cross-selling opportunities across the full product suite.

Deepen and expand strategic relationships with existing clients through sustained, high-quality engagement and a deep understanding of their needs and objectives.

Design and continuously optimize key client service processes and systems; formulate management standards and oversee the health and performance of key client accounts.

Lead in-depth analysis of client behavior to uncover latent needs; produce key client analysis reports and drive cross-functional collaboration to deliver optimal client solutions.

Lead the client manager team

set performance and service standards, coach and develop junior team members, and build long-term team capability.

Represent the voice of key clients internally, contributing insights to product strategy and business planning.

Qualifications & Requirements

8+ years of client relationship management experience in private banking, family offices, wealth management, crypto or fintech, with strong product knowledge.

5+ years of team leadership experience, with a proven record of coaching and developing junior talent.

Background in both crypto and traditional financial institutions is a strong plus.

Strong client management skills: building and maintaining high-value relationships, structured client profiling, and designing impactful client engagement activities.

Excellent communication and stakeholder management skills; flexible and effective across a wide range of situations.

Fluent in both English and Mandarin, with the ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders.

Resilient under pressure, able to manage multiple priorities in a fast-paced environment.

Genuine passion for crypto/fintech.

Why Binance

Shape the future with the world's leading blockchain ecosystem

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle unique, fast-paced projects with autonomy in an innovative environment

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

Competitive salary and company benefits

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

We believe that having a diverse workforce is fundamental to our success.

About Binance

Binance, launched in 2017 by Changpeng Zhao in Shanghai and now globally distributed, is the largest crypto exchange by spot and derivatives volume, serving 180M+ registered users. Its ecosystem spans Binance Exchange, BNB Chain, Trust Wallet, Labs investments and institutional custody. After settling major regulatory actions in 2023-24, Binance rebuilt its compliance stack and expanded in Dubai, Paris and Brazil. Location spread reflects its distributed model with hubs in Dubai, Taipei and remote. Candidates should expect high bar for detail, on-call ownership and ability to ship at exchange scale. Candidates joining Binance enter a high-velocity, globally distributed operational model that prioritizes exchange matching engine throughput, 24/7 system availability, and strict global compliance standards.

binance.com

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