Service Owner

Nokia Global · Across India

PayPay not listed

WhereAcross India

TypeFull time

Posted3 Oct13 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

About this job

Description • General: • Manage the Service Business Continuity and SLA/KPI adherence. • Work for Business stakeholder satisfaction for the service delivery including surveys. • Execute quality assurance and performance of the IT service(s) according to SLA’s agreed with business. Monitors IT service delivery performance, end-to-end. Analyzes and reports deviations from SLA and proactively proposes and drives improvement actions. Contributes solving business escalations impacting business perfo…

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