PI
Semi-Technical Customer Support Associate
PixelKliq Private Limited · Meerut
PayPay not listed
WhereMeerut
TypeFulltime
Posted29 Sep11 days ago, via Indeed
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Night shifts
No vehicle or licence needed
About this job
Semi-Technical Customer Support Associate
Noida – Sector 62
- Process
- Semi-Technical Voice Customer Support
- Process
- US Voice
- Work Mode
- 100% WFO
- Shift
- Night Shift
- Experience
- 6 Months – 5 Years
5 Days Working
No Leaves During Training
SALARY
6–12 Months: Up to ₹4.5 LPA
12–18 Months: Up to ₹5 LPA
18+ Months: Up to ₹6 LPA
Maximum 25% hike on last drawn salary.
KEY RESPONSIBILITIES
- Handle inbound \& outbound voice interactions
- Resolve customer queries, complaints \& basic technical issues
- Troubleshoot issues using knowledge bases
- Document interactions in CRM/ticketing tools
- Escalate unresolved issues appropriately
- Maintain customer empathy \& service quality
- Meet AHT, CSAT, FCR, Quality \& Attendance targets
- Handle approximately 40–50 calls per shift
REQUIREMENTS
- Graduate / Undergraduate
- Minimum 6 Months Experience
- Customer Care / Customer Support / Contact Center experience
- Excellent English communication
- Strong troubleshooting \& problem-solving skills
- Basic computer \& CRM/ticketing knowledge
- Basic typing skills
- Comfortable working night shifts
- Willing to work on Indian holidays
- Pay
- ₹450,000.00 - ₹600,000.00 per year
- Work Location
- In person
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