Restaurant Captain

Job Description Position: Restaurant Captain Salary & Benefits Salary: ₹18,000 – ₹22,000 per month Incentives: Up to ₹4,000 per month based on performance and company targets Opportunity for growth within the organization Candidates should be comfortable travelling or relocating temporarily/permanently for upcoming outlet openings , as per business requirements. Position Overview: The Restaurant Captain is responsible for ensuring smooth, efficient, and high-quality restaurant service. The role involves supervising service staff, coordinating with the kitchen and other departments, maintaining guest satisfaction, and ensuring that restaurant standards are consistently followed. Key ResponsibilitiesWelcome and assist guests with a professional and friendly approach. Take and accurately process guest orders and communicate special requests to the kitchen. Supervise and coordinate waiters and service staff during operations. Ensure proper table setup, cleanliness, grooming, and service standards. Coordinate with the kitchen, bar, cashier, and management team. Monitor food and beverage quality, presentation, and service timing. Handle guest queries, requests, and complaints professionally. Support the team in resolving billing discrepancies. Train and guide junior service staff. Monitor table turnover and ensure efficient service. Maintain hygiene, safety, and food-service standards. Assist with opening and closing procedures and daily operational tasks. Follow company SOPs and operational policies. Support management in achieving sales, guest satisfaction, and operational targets. Be willing to travel for new/upcoming outlet openings whenever required by the company. Requirements Previous experience in restaurant or hospitality service. Good knowledge of food and beverage service. Strong communication and interpersonal skills. Ability to lead and motivate a service team. Customer-focused attitude and professional appearance. Ability to work under pressure in a fast-paced environment. Flexibility to work shifts, weekends, and holidays. Basic knowledge of POS systems and restaurant billing is preferred. Willingness to travel for new outlet launches is required. Key Skills Guest Relations Team Supervision Food & Beverage Service Order Management Complaint Handling Communication & Leadership Upselling Problem Solving Hygiene & Safety Standards Team Coordination