Desktop Support Engineer

Key Responsibilities: · Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals. · Install, configure, and maintain desktop operating systems, software, and hardware. · Provide technical support to end users via phone, email, or in person. · Document technical issues and resolutions for future reference. · Collaborate with other IT teams to resolve complex technical issues. · Implement and maintain IT policies and procedures. Requirements: · Minimum 6 months of experience in desktop support or a related field. · Strong knowledge of Windows, macOS, and mobile devices. · Excellent problem-solving and communication skills. · Ability to work effectively in a team environment. · Strong analytical and troubleshooting skills. · Experience with IT Service Management (ITSM) tools. · Basic knowledge of cloud-based technologies.