E-Commerce Executive

Aadaten Private Limited · Mumbai

Pay₹12,000–30,000a month, as listed

WhereMumbaiMaharashtra

TypeInternship

Posted3 Oct21 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list137 named

Live chatMarathiCross-platform strategyLinkedInCustomer feedback collectionOrder fulfilment coordinationVendor relationship buildingReal-time social media engagementConversion rate trackingRecord-keepingOrganic social media growthCustomer communicationWebsite ManagementCustomer complaint handlingOutbound salesKYC rulesPricingPeriodic MIS report preparationAfter-sales serviceGoogle SheetsOutbound lead nurturingInfluencer partnership campaignsSales reportingCustomer relationship buildingEmail communicationVendor onboardingCustomer retentionMarketing campaign planningData analysis reportingInbound customer enquiry call handlingCustomer returns handlingSocial media post schedulingCommunity managementCompliance record maintenanceProduct description writingReturns processingSocial media management toolsSales analysisOperations coordinationDelivery schedulingSales performance reportingSourcing business alliance partnersInfluencer outreachClient enquiry handlingShipment tracking for distribution operationsInbound voiceB2C content creationBack office operationsB.ComRevenue channel managementKPI reportingPerformance reporting in digital marketingCustomer feedback analysisShopifySales administrationEnglishDigital brand managementTax complianceManagement information reporting for salesRefund processingBack office processingSeasonal promotional campaignsLocal languageE-CommerceCommunication platformsB2B client acquisitionCross-platform social media campaign rolloutOrder shippingBachelor's degree in business administrationCollaboration with business operationsHandling dissatisfied clientsRegulatory compliance monitoringDispatchingBachelor's degree – MarketingInside salesClient feedback collectionReturns processing in distribution operationsBusiness developmentSales performance monitoringTransportation managementDaily operations report preparationCustomer request processingFreight shipment trackingCustomer service through social mediaBusiness development in retailPartnership buildingBMSStrategic promotionsContent promotionClient servicesProduct launch marketing campaignsBBACost reductionNonconformity handlingTechnical compliance checksVendor relationship managementGujaratiMarketing campaign performance trackingB2BContent schedulingLogistics inventory managementE-commerce business salesBusiness AdministrationMarketing analyticsFAQsMultidisciplinary collaborationCRM system proficiencyProductivity softwareOrder issue resolutionCourier and postal service assistanceLogistics complianceProviding product informationHindiSupplier relationship managementOnline help documentationMulti-channel digital marketing campaignsPartnership outreachClaims coordination proceduresOpen market lead generationVoice of customer researchChannel managementE-commerce organisation experienceOrganic social media campaignsMarketing strategy within e-commerce industryNon-conformance reportingTeam coordinationAfter-sales follow-upVendor performance monitoringCustomer acquisitionIssue reportingCampaign performance reportingOperational performance reportingRetail marketing campaignsSales data trackingClient interaction via phone callsContent publishingPromotional content preparation

About this job

The Role

We are hiring 20 E-commerce Executives to run our online business from end to end. You won't sit in one silo. You will be part of a team that covers the full lifecycle: bringing sellers and brands on board, getting orders to customers, keeping us legally compliant, looking after customers, and building our community on social media.

Each executive will have a primary area of ownership (see below), will be cross-trained in the others, and will rotate as the business needs.

Key Responsibilities

Seller & Brand Onboarding (Sales)

Identify, pitch to, and onboard brands, vendors and home-based producers that fit Aadaten's values

Collect product documentation and ingredient lists, and coordinate Mother Filter™ verification before listing

Create and maintain product listings: titles, descriptions, images, pricing, inventory and category tagging (Jain, vegan, clean-label and similar)

Track seller performance and grow repeat partnerships

Logistics & Fulfilment

Manage order processing, dispatch, and coordination with courier and 3PL partners

Monitor delivery timelines, returns, RTOs and damaged-shipment claims

Keep inventory accurate across warehouse, sellers and the website

Find ways to reduce shipping costs and delivery times

Legal & Compliance

Make sure listings meet FSSAI, Legal Metrology and labelling requirements

Maintain seller agreements, KYC, GST details and vendor documentation

Coordinate with legal and finance on invoicing, TDS/TCS, refunds and consumer-protection obligations

Flag non-compliant products or claims before they go live

Customer Experience: Queries & Feedback

Respond to customer queries across email, WhatsApp, phone, chat and marketplaces within the agreed turnaround times

Handle complaints, refunds and replacements with empathy and ownership

Collect, track and analyse reviews and feedback, and share the patterns with product and operations teams

Build FAQs and help content to cut down repeat queries

Social Media & Digital Marketing

Plan and publish content across Instagram, Facebook, LinkedIn, YouTube and WhatsApp channels in line with Aadaten's brand guidelines

Run and support product launches, offers, festive campaigns (such as Paryushan and Diwali) and influencer collaborations

Engage with the community: reply to comments and DMs and turn conversations into sales

Track campaign and channel performance and report weekly

Platform & Marketplace Operations

Manage our own website and marketplace storefronts such as Amazon, Flipkart, JioMart and quick-commerce platforms

Run promotions, coupons and catalogue updates

Prepare daily, weekly and monthly reports on sales, traffic, conversion and operations

Who We're Looking For

Graduate in any discipline (BBA, BMS, B.Com or Marketing preferred)

0–4 years of experience in e-commerce, D2C, retail, customer service or digital marketing (freshers with strong skills are welcome)

Strong written and spoken English, plus Hindi and Gujarati or Marathi

Comfortable with Excel or Google Sheets, e-commerce dashboards and social media tools

Organised, detail-oriented and good at managing several tasks at once

A service mindset: you care about getting it right for the customer

Familiarity with Jain dietary practices or conscious-living values is a strong plus

Good to have: experience with Shopify or WooCommerce, seller panels (Amazon, Flipkart), CRM or helpdesk tools, Canva, Meta Business Suite, or courier aggregator platforms such as Shiprocket.

What We Offer

The chance to help build a purpose-led brand from the ground up

Hands-on exposure to every function of an e-commerce business

A clear growth path to Team Lead and Category or Function Manager roles

A collaborative, values-driven team culture

Competitive salary plus performance incentives

Pay: ₹12,000.00 - ₹30,000.00 per month
Work Location: In person

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