Tele Calling Executive

TELECALLERs – ROLES & RESPONSIBILITIES

Calling & Communication

Make inbound and outbound calls to guests in very professional and polite manner.

Provide accurate information about products, services, offers, or company processes.

Clients Follow-up & Lead Generation

Follow up with existing and prospective clients.

Contact clients regarding enquiries, orders, appointments, Services required.

Maintain regular follow-up as per the assigned schedule.

Make outbound calls to potential clients from the assigned database.

Maintain proper records of leads and their current status.

Customer Service

Handle customer queries and provide appropriate information having listened carefully.

Escalate complaints or complex issues to the concerned supervisor.

Data Management

Maintain accurate customer information and call records.

Update customer details in CRM/software/registers.

Record call outcomes, follow-up dates, and customer responses.

Appointment/Meeting Coordination

Schedule appointments, meetings, demonstrations, or callbacks when required.

Confirm appointments with clients.

Inform the concerned department about confirmed appointments or customer requirements.

Explain products/services according to approved company information.

Avoid making unauthorized commitments regarding price, delivery, services, or results.

Daily Reporting

Prepare daily/weekly calling reports.

Report the number of calls made, connected calls, enquiries, follow-ups, and conversions.

Submit pending follow-up lists to the supervisor.

Maintain confidentiality of customer and company information.

KEY PERFORMANCE INDICATORS (KPIs)

Number of calls made.

Connected calls.

Leads generated.

Follow-ups completed.

Enquiries generated.

Appointment/meeting conversion.

Sales conversion, where applicable.

Customer satisfaction.

Accuracy of call records and reporting.

Pay

From ₹15,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Internet reimbursement

Leave encashment

Paid sick time

Paid time off

Work Location

In person