Trainer - BPO

Job Description – Trainer (BPO)

Position

Trainer - BPO

Location

Amritsar/ Gurugram/ Kolkata/ Vadodara

Company

Maxicus

Experience

Minimum 1-3 Years as a BPO Trainer

Industry

BPO/Customer Service (Mandatory)

Job Summary

We are looking for an experienced BPO Trainer to develop and deliver training programs for customer service associates. The candidate will be responsible for new hire training, refresher sessions, process training, and ensuring employees meet performance and quality standards.

Key Responsibilities

Conduct new hire induction and process training.

Deliver product, process, communication, and soft skills training.

Identify training needs through performance analysis.

Conduct refresher training sessions to improve productivity and quality.

Monitor trainee progress and provide feedback.

Prepare training materials, presentations, and assessments.

Evaluate training effectiveness and maintain training records.

Collaborate with Operations and Quality teams to address performance gaps.

Ensure adherence to company policies and process guidelines.

Requirements

Graduate in any discipline.

Minimum 1-3 years of experience as a Trainer in the BPO industry.

Excellent verbal and written communication skills.

Strong presentation and facilitation skills.

Good knowledge of customer service operations.

Proficiency in MS Office (Excel, PowerPoint, Word).

Ability to handle batches and engage large groups effectively.

Preferred Skills

Voice & Accent Training

Soft Skills Training

Stakeholder Management

Coaching & Mentoring

Performance Improvement

Content Development

Pay

Up to ₹450,000.00 per year

Work Location

In person