Client Servicing Executive

About the Role

We are looking for a Client Servicing Executive to manage customer enquiries and support customers through their journey with MahattaArt.

The role involves understanding customer requirements, explaining products and available options, following up on enquiries, coordinating with internal teams, and ensuring that customer queries are handled smoothly and efficiently.

You will work across MahattaArt products such as Wallpaper, Wall Art, Frames, Print-to-Frame, Collages and other wall décor products.

The role will also involve keeping track of market trends, competitor offerings and pricing so that the team remains informed about changing customer preferences and the competitive landscape.

What You Will Do

Handle customer enquiries received through the website, WhatsApp, phone and other channels.

Understand customer requirements and provide the right product information.

Explain product options, sizes, materials, pricing and available customisation.

Assist customers with product-related questions and basic product selection.

Follow up regularly on open and pending enquiries.

Coordinate with the Sales Executive when a customer is ready to move towards purchase.

Coordinate with Production and other internal teams for order-related requirements.

Assist customers with queries related to measurements, customisation, delivery and installation.

Ensure customer queries are resolved or escalated to the appropriate team when required.

Maintain customer information, enquiry status and follow-ups in the CRM.

Track open, closed and pending customer queries.

Record recurring customer issues and share feedback with the relevant internal teams.

Develop strong product knowledge across MahattaArt categories.

Research current trends in wall décor, home décor and related product categories.

Track competitor products, pricing, offers and positioning.

Compare competitor pricing with MahattaArt products and highlight significant differences.

Identify new products, styles, materials or customer preferences gaining popularity in the market.

Share relevant market and competitor insights with the Sales, Product and Marketing teams.

What We Are Looking For

0–2 years of experience in areas such as

Client servicing

Customer servicing

Customer experience

E-commerce

D2C brands

Online retail

Customer support

Retail customer handling

Sales support

Skills Required

Good verbal communication

Good written and WhatsApp communication

Comfortable speaking with customers on the phone

Professional and patient customer handling

Strong follow-up discipline

Good attention to detail

Ability to learn products quickly

Strong sense of ownership

Basic aesthetic sense

Comfortable using websites, CRM systems and digital tools

Comfortable conducting basic online research

Ability to compare products, prices and competitor offerings

Awareness of trends in home décor, interiors or lifestyle categories

Pay

From ₹20,000.00 per month

Benefits

Paid sick time

Provident Fund

Work Location

In person