Back Office Executive

Techgate Solutions Pvt Ltd · Vadodara

Pay₹18,000–30,000a month, as listed

WhereVadodaraGujarat

TypeFull time

Posted3 Oct6 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list32 named

Technical troubleshootingComputer operationCustomer complaint handlingClient onboardingTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationComputer literacyClient enquiry handlingInbound voiceBack office operationsEnglishBack office processingAfter-sales issue resolutionLocal languageTechnical support user trainingHandling dissatisfied clientsAdministrative experienceClient servicesGujaratiComputer skillsHindiClient communication skillsOnboarding sessionsInternal team coordination for issue resolutionComplaint resolution call handlingClient educationClient liaisonOffice phone managementOffice experienceCollaboration with IT

About this job

You will talk to our clients in B2B manufacturing space, understand their problems, work with our team, and make sure software complaints are fixed.

Key Duties

Handling incoming and outgoing phone calls with clients.

Understand and resolving client queries about our software.

Work with the tech team to solve problems.

Help in back-office work of data finding

Help new clients get started and train them.

Requirements

2 to 3 years of experience in customer support, software help, office work, client coordination, or similar jobs.

Good speaking skills in Gujarati, Hindi, and English.

Comfortable talking on the phone and handling client complaints.

Basic knowledge of computers and software.

Good at following up and working with others.

Able to handle multiple client problems at once.

Patient, responsible, and focused on finding solutions.

Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person

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