Customer Care Executive – Inbound Voice Process

Customer Care Executive – Inbound Voice Process

Location

Bommanahalli, Bengaluru

Salary

₹17,000–₹20,000 take-home/month + applicable allowances

Job Type

Full-time | On-site

Experience

0–4 years

Education

Graduation mandatory

Joining

Immediate

Working Days

5 days + 2 rotational weekly offs

Job Summary

We are hiring Customer Care Executives for an Inbound Voice Customer Support process.

The role involves handling customer calls, understanding customer concerns, providing accurate information, and resolving queries professionally.

This position requires strong spoken communication and customer-handling skills. Candidates will be screened for communication ability before moving to the next stage.

Mandatory Communication Level

Candidates must have

English

Strong spoken English with clear pronunciation and professional conversation skills.

Tamil

Good to fluent spoken Tamil.

Hindi

Good to fluent spoken Hindi.

Ability to understand customers clearly and respond appropriately.

Good listening and comprehension skills.

Confidence in handling customer conversations over the phone.

Clear, professional, and easily understandable speech.

Ability to handle customer queries, complaints, and concerns calmly.

Candidates with only basic/limited spoken English, Tamil, or Hindi may not be suitable for this voice process.

Key Responsibilities

Handle inbound customer calls professionally.

Understand customer requirements and provide appropriate resolutions.

Resolve customer queries accurately within process guidelines.

Communicate clearly and professionally with customers.

Maintain accurate customer interaction records.

Follow quality, process, and compliance standards.

Escalate unresolved issues to the appropriate team.

Maintain high standards of customer service.

Mandatory Eligibility

Graduation is mandatory.

0–4 years of experience in customer support, BPO, call centre, or voice process.

Strong spoken communication in English, Tamil, and Hindi.

Good customer-handling and problem-solving skills.

Comfortable working in an inbound voice process.

Willing to work rotational shifts.

Basic computer knowledge.

Immediate joiners preferred.

Work Schedule

5 working days per week

2 rotational weekly offs

Rotational shifts

Night/split shifts may apply based on business requirements

Salary & Benefits

₹17,000–₹20,000 take-home per month

Night Shift Allowance

Split Shift Allowance

Screening Criteria

Candidates will be screened based on the approved job-related eligibility requirements, including

Graduation

English communication

Tamil and Hindi fluency

Pronunciation and clarity

Listening and comprehension

Customer-handling ability

Voice-process suitability

Shift flexibility

Please apply only if you meet all mandatory eligibility and communication requirements.

Pay

₹17,000.00 - ₹20,000.00 per month

Work Location

In person