AM
Hospitality Manager - Real Estate
Amberstone Properties · Bangalore
Pay₹40,000–60,000a month, as listed
WhereBangaloreKarnataka
TypeFull time
Posted3 Oct20 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list56 named
Expense trackingCustomer communicationCustomer complaint handlingStaff supervisionHotel housekeeping managementCustomer relationship buildingStandard operating procedure developmentCost optimisationProcedural guidesEvent coordinationExpense managementOperations coordinationMultidisciplinary project coordinationStakeholder liaisonHotel quality controlIn-person customer serviceProject coordinationGap analysisCross-departmental liaisonHotel quality assuranceHotel guest service standardsCost controlFront-of-house coordinationStandard workHandling dissatisfied clientsProperty maintenanceHousekeeping coordinationVendor performance evaluationFacility maintenance managementStakeholder coordinationTeam managementClient servicesStaff trainingCost reductionCustomer relationship managementVendor relationship managementStakeholder reportingClient communication managementProblem identificationManagement reportingOPEX controlExpenditure monitoringClient communication skillsCustomer satisfaction improvementCross-functional collaborationStatus reportingInternal team coordination for issue resolutionCommunication skillsClient liaisonProperty managementTeam coordinationVendor performance monitoringCross-functional communicationOperational performance reportingReception managementFront office management
About this job
Job Description – Hospitality
- Position
- Hospitality Manager
- Industry
- Real Estate & Property Development
- Location
- Head Office -Jayanagar
Job Purpose
To manage and oversee hospitality-related operations ensuring high standards of service, customer experience, and operational efficiency.
Key Responsibilities
- Manage Entire hospitality operations (HO)
- Develop and maintain high standards for guest and customer experience.
- Oversee front office, guest relations, housekeeping, facility services, and other hospitality functions.
- Coordinate with project, facility management, administration, security, and maintenance teams.
- Ensure properties are maintained and presented to a high hospitality standard.
- Manage customer/guest requirements and resolve service-related concerns promptly.
- Establish SOPs and service standards for hospitality operations.
- Monitor vendors, service providers, housekeeping, security, and other outsourced services.
- Conduct regular site inspections and ensure operational readiness.
- Plan and manage hospitality requirements for project launches, events, site visits, and VIP guests.
- Track operational expenses and ensure cost-effective management.
- Identify service gaps and implement corrective actions.
- Train and guide hospitality and support staff to maintain professional service standards.
- Prepare regular operational reports and provide updates to management.
- Coordinate with senior management for special events, VIP visits, and customer engagement activities.
Required Skills & Experience
- 5–10 years of experience in hospitality, hotel operations, facility management, premium residential communities, or real estate hospitality.
- Strong experience in managing teams and service operations.
- Excellent communication and interpersonal skills.
- Strong customer-service orientation.
- Good coordination and problem-solving abilities.
- Ability to manage multiple sites/projects and operational requirements.
- Professional grooming and presentation.
- Experience in real estate hospitality will be an advantage.
- Pay
- ₹40,000.00 - ₹60,000.00 per month
Benefits
Cell phone reimbursement
Paid sick time
Provident Fund
- Work Location
- In person
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