Customer Support Executive (CSE)

Customer Support Executive – Freshers

Experience

0–1 Year

Job Type

Full-Time

Location

Bengaluru

Department

Customer Support / Operations

Work Location

In Person

About the Role

We are looking for enthusiastic and customer-focused candidates to join our team as Customer Support Executives. This is an excellent opportunity for freshers who have strong English communication skills and are interested in building a career in Customer Support and Operations.

The ideal candidate should be confident, patient, articulate, willing to learn, and comfortable interacting with customers through calls, chats, and emails.

Key Responsibilities

Handle customer queries and concerns through calls, chats, emails, and other support channels.

Provide accurate information about products, services, bookings, and processes.

Understand customer concerns and provide appropriate solutions with guidance from the team.

Follow up with customers to ensure their issues are resolved.

Coordinate with internal teams whenever required to resolve customer concerns.

Maintain accurate records of customer interactions and complaints.

Escalate complex or unresolved issues to the appropriate team.

Maintain a professional, polite, and customer-friendly approach.

Meet defined customer service and response-time targets.

Learn company processes, products, and customer support procedures.

Requirements

Freshers or candidates with up to 1 year of experience can apply.

PUC or above qualification; a degree is preferred.

Excellent verbal and written English communication skills.

Strong fluency and confidence in spoken English.

Good interpersonal and active listening skills.

Positive attitude and willingness to learn.

Ability to communicate professionally with customers.

Good problem-solving and decision-making abilities.

Basic computer knowledge and familiarity with email and MS Office.

Ability to multitask and work effectively in a fast-paced environment.

Candidates interested in building a long-term career in Customer Support and Operations are preferred.

Preferred Skills

Customer Handling | English Fluency | Communication | Active Listening | Problem Solving | Team Coordination | Basic Computer Skills | Customer Service

What We Are Looking For

We are looking for confident, patient, and enthusiastic freshers with excellent English communication skills and a strong willingness to learn. If you are passionate about helping customers and want to develop a career in Customer Support, we would love to hear from you.

Pay

₹18,000.00 - ₹20,000.00 per month

Work Location

In person