Front Desk & Administrative Assistant

The Mind Research Foundation is looking for a warm, organised and confident Front Desk & Administrative Assistant Executive / Growth Partner to be the welcoming face of our organisation and contribute to our outreach and growth.

This is a people-facing role for someone who enjoys communication, relationship-building, follow-ups and outreach—not just desk administration.

Key Responsibilities

Welcome clients and visitors warmly while maintaining a calm, professional and confidential environment.

Manage appointments, therapist calendars, intake sessions and waitlists.

Operate to grow Center Revenue month by month

Handle inbound calls, emails and WhatsApp enquiries with empathy and professionalism.

Make outbound calls for outreach, follow-ups and engagement with schools, organisations, clients and prospective partners.

Follow up on enquiries and outreach conversations and maintain appropriate records.

Coordinate smoothly between clients, psychologists and the internal team.

Maintain attendance registers, billing/fee records and organised physical or digital files.

Support outreach initiatives, programmes and other activities that contribute to the Foundation’s growth.

Handle sensitive information with a high degree of confidentiality and professionalism.

We’re Looking For

Minimum 1 year of relevant experience in front desk, administration, customer relations, counselling/healthcare services, education, outreach or a similar role.

Excellent verbal and written communication skills.

Confidence and comfort with outbound calling and follow-ups.

Warm, empathetic and professional demeanour.

Strong organisational and multitasking abilities.

Ability to manage multiple conversations, appointments and administrative tasks efficiently.

Basic proficiency in MS Office, Google Workspace and digital communication/booking tools.

Sensitivity towards confidentiality and privacy in a mental health setting.

A proactive attitude with the ability to take ownership and build relationships.

Why This Role?

If you are someone who enjoys meeting people, communicating, following up, building relationships and making things happen, this is an opportunity to be part of a growing organisation working to advance emotional and psychological wellbeing.

Join The Mind Research Foundation as a Front Desk Executive / Growth Partner and be an important part of our journey.

Pay

₹20,000.00 - ₹30,000.00 per month

Work Location

In person