Branch Manager – Private Theatre

Job Title

Branch Manager – Private Theatre

Company

Celebration Flix

Location

Kalkaji

Experience

2–5 Years

Employment Type

Full-Time

Salary

₹25,000–₹35,000 per month (Negotiable as per experience)

Job Overview

Celebration Flix is looking for an experienced and responsible Branch Manager to oversee the complete day-to-day operations of our private theatre branch. The ideal candidate should have strong leadership, customer handling, team management, and operational skills, with the ability to ensure a smooth and premium experience for every customer.

Key Responsibilities

Manage the complete day-to-day operations of the Celebration Flix branch.

Supervise and manage branch staff, including reception, serving, housekeeping, and support staff.

Manage customer bookings, check-ins, private screenings, birthday celebrations, anniversaries, and other events.

Ensure a smooth and memorable customer experience from booking to checkout.

Handle customer queries, feedback, complaints, and service-related issues professionally.

Coordinate food and beverage serving as per customer bookings and requirements.

Ensure all private theatres are clean, prepared, and ready before every booking.

Allocate staff duties and manage attendance, shifts, and daily responsibilities.

Monitor daily bookings, sales, revenue, expenses, and branch performance.

Maintain proper records of cash, online payments, billing, and daily transactions.

Monitor inventory of food, beverages, housekeeping supplies, and other operational materials.

Coordinate with vendors and management for supplies, maintenance, and operational requirements.

Conduct regular checks of theatre equipment, ambience, cleanliness, and overall facility standards.

Prepare and submit daily, weekly, and monthly branch reports to management.

Ensure all company policies, SOPs, safety standards, and customer service guidelines are followed.

Resolve operational issues promptly and coordinate with management whenever required.

Support promotional activities and contribute towards increasing bookings and branch revenue.

Maintain discipline, professionalism, and a positive working environment within the branch.

Required Skills

Excellent leadership and team-management skills.

Strong communication and customer-handling skills.

Good organizational and problem-solving abilities.

Ability to manage multiple bookings and activities simultaneously.

Basic knowledge of MS Excel/Google Sheets and daily reporting.

Knowledge of billing, inventory, sales, and cash handling.

Professional appearance and customer-oriented approach.

Ability to work rotational shifts, weekends, and on special occasions.

Preferred Experience

Candidates with experience in private theatres, hospitality, restaurants, cafés, event management, and entertainment.

Educational Qualification

Graduate preferred.

Key Performance Areas (KPIs)

Branch bookings and revenue

Customer satisfaction

Repeat customer bookings

Staff performance and attendance

Operational efficiency

Inventory and expense control

Customer complaint resolution

Theatre cleanliness and service quality

Daily reporting and SOP compliance

Pay

₹20,000.00 - ₹35,000.00 per month

Application Question(s)

Have you previously worked with Binge Town or any other private theatre/entertainment company?

Experience

Branch Manager

1 year (Preferred)

Location

Delhi (Preferred)

Work Location

In person