Senior Manager - Technology\..IBG & Ops- Payment Gateways

Responsible for managing the critical applications of the bank payments processing platform. Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the payment platforms and process improvements. Ensure payments products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the Payment platforms with business strategy.

Responsible for guiding and mentoring the team and ensuring high quality of delivery and cross functional expertise with the team

Work with a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the Payment applications support & project deliveries

Provide expertise and recommendations in the assessment of initiatives to support and enhance systems

Ensures Payments applications delivery & support the most critical application in the Bank and bank operation.

Perform appropriate level of stakeholder management across business, technology and clients

Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level

Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives

Works with business representative, stakeholder to ensure alignment of delivery with the business demand

work with the payments team in delivery of world class platforms solutions

Ensures value added propositions in strategic vendor partnerships and aligning the products and platforms are inline to the industry roadmap and business strategy, thus enabling an effective business growth

Supports across 9 countries across different support time-zones for 96 /247 where required

Interact with the team of professionals who are responsible for payment applications ( LCY) support and delivery.

Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed

Collaborate closely with Product Owners and team members to identify and socialize product and delivery

Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate

Engage with the team for effective reviews and planning

Demonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skills

Excellent motivation skills to leads the team of professionals in the payments Platforms area.

Full compliance with the change management process for all deliverable and production rollout

Ensure Test and release management discipline

Problem and incident management

Incident are reviewed and ensure controls and resolutions in place to avoid similar incidents

Originally posted on Himalayas