Store Manager - Service Centre Operations, Sales & Customer Relations

Brand : The Phone Mechanic Location: Rohini, Delhi Industry: Mobile Repair & Service Centre Position: Store Manager - Service Centre Operations, Sales & Customer Relations The Phone Mechanic is looking for an experienced Store Manager who can take ownership of our service centre operations, drive sales, and ensure a professional customer experience. Key ResponsibilitiesManage overall day-to-day service centre operations . Handle walk-in customers and understand their repair requirements. Drive sales, upselling and cross-selling to increase billing value. Explain repair estimates, pricing and service options to customers. Handle customer complaints and escalations professionally. Coordinate with technicians for repair status, job priority and timely delivery. Monitor pending repair jobs, customer approvals and deliveries. Coordinate with the field executive for spare parts requirements and availability . Supervise customer billing, cash/UPI collections and daily closing. Follow up with customers for approvals, payments and device delivery. Maintain basic operational and sales records. Monitor customer experience and ensure service quality. Prepare and share daily sales & operations reports with management. Take ownership of achieving assigned monthly sales targets . Candidate Requirements 3–5+ years of relevant experience in Store Management, Sales or Service Centre Operations. Strong sales, customer handling and complaint resolution skills. Experience in Mobile, Electronics, Automobile or Service Centre industry will be preferred. Good understanding of billing, cash handling and basic Excel. Strong team coordination and problem-solving skills. Target-oriented with the ability to independently manage store operations. We are looking for someone who can manage the service centre independently while improving sales, customer satisfaction and overall operational efficiency.