Receptionist / Front Office Executive

Job Description – Receptionist | Front Office & Guest Service Department: Front Office Position: Receptionist / Front Office & Guest Service Executive Location: Jaipur, Rajasthan Employment Type: Full-time About the Role We are looking for a friendly, well-presented and service-oriented Front Office & Guest Service Executive to join the team at Stella 171 . The candidate will be responsible for creating a warm and welcoming experience for guests while efficiently handling front desk and guest service operations. Key Responsibilities Welcome and greet guests in a warm, professional and courteous manner. Handle check-in and check-out procedures efficiently. Manage guest reservations, room allocations and booking-related queries. Handle guest requests, enquiries and complaints professionally and promptly. Maintain accurate guest records and front office documentation. Coordinate with Housekeeping, F&B, Maintenance and other departments for smooth hotel operations. Assist guests with information regarding hotel facilities, services and local attractions. Handle telephone calls, emails and guest communications. Monitor guest satisfaction and ensure a high standard of service throughout the guest's stay. Coordinate luggage assistance and other guest services when required. Handle billing, payments and basic cashiering responsibilities as assigned. Maintain cleanliness, presentation and professional standards at the reception area. Ensure proper handover between shifts and communicate important guest requirements to the next shift. Follow hotel policies, SOPs and safety standards. Candidate Profile Excellent communication and interpersonal skills. Pleasant personality with a professional and well-groomed appearance. Good command of English and Hindi ; additional languages will be an advantage. Customer-service oriented with a positive and helpful attitude. Ability to handle guests calmly and professionally. Basic computer knowledge and familiarity with hotel/PMS software preferred. Previous experience in a hotel, boutique hotel or hospitality environment will be preferred. Freshers with the right attitude and communication skills may also be considered. What We Look For Hospitality mindset Strong communication skills Professional grooming Attention to detail Teamwork and coordination Problem-solving ability Flexibility to work in shifts Genuine focus on guest satisfaction Salary: As per experience and industry standards. To Apply: Interested candidates may share their CV along with current and expected salary .