Customer Care Executive

Job Description: We are looking for a confident and customer-focused Voice Process Executive to handle inbound and/or outbound customer calls. The candidate will be responsible for understanding customer requirements, resolving queries, providing accurate information, and ensuring a positive customer experience. Key Responsibilities: Handle inbound/outbound customer calls professionally. Understand and resolve customer queries and complaints. Provide accurate information about products/services. Maintain proper call records and update customer information. Follow company processes, quality standards, and communication guidelines. Achieve daily/weekly performance and call targets. Escalate complex issues to the concerned team when required. Maintain a high level of customer satisfaction. Requirements: Good verbal communication skills in English/Hindi; regional language is a plus. Customer-oriented and confident personality. Basic computer knowledge. Freshers and experienced candidates can apply. Ability to work in rotational shifts, if required.